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Jordan Waters
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Jordan Waters
Service Advisor
Shottenkirk Honda of Cartersville
595 East Main Street
Cartersville, GA 30121
372 Reviews
Dealership Experience
2 yrs, 6 mos
Industry Experience
2 yrs, 2 mos
372 Reviews
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372 Reviews of Jordan Waters
November 23, 2024
Bought 2025 Honda civic for my daughter. Two days later a safety recall was announced. I contacted the servive department the next day because my daughter almost went off the road due to no Two days later a safety recall was announced. I contacted the servive department the next day because my daughter almost went off the road due to no steering. Service told me a rep would call me back that day. They never called me back. So I called back the next day and got someone else. They told me they were waiting on the part to call back in a week. I called back in a week. The next rep told me I needed to come in so they could order the part. I went in. They told me they order the part.check back in a week. I got an answer that the parts were not available. Check back in a week. I got a different answer that the parts were not available. I’ve made two trips at the dealership of an hour drive. And 14 phone calls and have absolutely no answer to what is going on. The sales department is great. But the service department has no clue what they are doing. More
by rhg31975
Other Employees Tagged: Joe Flanigan, Tyler Bone, Richard Lewis, Tommy Malone, Terry Ford, Jason Lamarre, John Heaton, Richie Goetz, Kevin Etters
November 08, 2024
We have Always excellent customer service. I have never had anything but great care. Thanks I have never had anything but great care. Thanks More
by CSWEET53
Verified CustomerOther Employees Tagged: Terry Ford, John Heaton, Richie Goetz, Kevin Etters
November 08, 2024
the service department is roomy, comfortable, and it's very clean. they did the first checkup/service on my '24 Ridgeline and fixed my first door-ding for me the next day too. very clean. they did the first checkup/service on my '24 Ridgeline and fixed my first door-ding for me the next day too. More
by LEDRADIO1
October 30, 2024
Had a leisurely wait while I had my vehicle serviced and could have been driven to the shopping center if I wanted. could have been driven to the shopping center if I wanted. More
by FLANCO
Other Employees Tagged: Terry Ford, John Heaton, Richie Goetz, Kevin Etters
October 30, 2024
Place is amazing - been there for all of my car’s needs. Even answer questions on the phone Even answer questions on the phone More
by ANGELINEWARE
Other Employees Tagged: Terry Ford, Kevin Etters
October 30, 2024
Nice service everyone was amazing with me and my wife. We are very appreciate for everything We are very appreciate for everything More
by Percy Z Boggiano
Other Employees Tagged: Michael Welch, Brittany Lewis, Terry Ford, Jorge Ortiz, John Heaton, Richie Goetz, Kevin Etters, Bobby Watkins , Sherry and Colton 5 stars
October 25, 2024
The service is always exceptional and the staff is phenomenal. I love taking my car there. phenomenal. I love taking my car there. More
by CRYSTALZACHERY37
Other Employees Tagged: Terry Ford, John Heaton, Richie Goetz, Kevin Etters
October 23, 2024
The service department is excellent at handling. maintenance on your vehicle and service. Thank you John and staff for taking care of us! maintenance on your vehicle and service. Thank you John and staff for taking care of us! More
by rebeccabowden97
Other Employees Tagged: John Heaton, Richie Goetz, Kevin Etters
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