Jonathan Vidal | Page 9

Vehicle purchase Everything was great, another wonderful visit. Plenty of snacks, shuttle service and free wifi. The SUV got a full detail, very happy customer here. T Everything was great, another wonderful visit. Plenty of snacks, shuttle service and free wifi. The SUV got a full detail, very happy customer here. Thanks More

by humbertomolina Verified Customer Verified Customer

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Friendly Staff, Bad Service I want to say, first and foremost, the staff has always been friendly at this location. The service itself is despicable. The estimated wait time is n I want to say, first and foremost, the staff has always been friendly at this location. The service itself is despicable. The estimated wait time is never accurate and I'm stuck waiting between 4 and 7 hours. I have had full diagnostics run to see what is going on, staff supposedly fixes the issue, but when I take my car home something else goes wrong and I'm expected to pay for another diagnostic. I expect an experienced mechanic, doing a diagnostic on my car, to be able to diagnose the issues. I could go into much more detail and I plan to with a manager. Additionally, I find it very interesting that when I have the 24 point inspections, my tire tread and brake pads magically improve between service visits. This has happened multiple times and I maintain every service record. Most recently I brought my car in at 12:30 for an oil change and to have my drive belts replaced, as that is what I was told was wrong with my car and causing a strange noise. My car had to be brought back to the shop 2 additional times that day, because the issue was not resolved. I paid nearly $500, was there until 7pm, and was told it is actually my alternator that needs to be fixed. Again, the staff was nothing but polite, but I am so unhappy. I am waiting to be contacted about what Kia is going to do about my alternator, especially since I just spent all of that money for no reason. More

by Csm1091 Verified Customer Verified Customer

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Always a pleasure! No matter how long you have to wait the time goes by fast. The staff are knowledgeable, friendly and efficient. Always a pleasure! Thank you! No matter how long you have to wait the time goes by fast. The staff are knowledgeable, friendly and efficient. Always a pleasure! Thank you! More

by SUSANFAAS Verified Customer Verified Customer

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Always great! I bought my car there, I will never bring it anywhere else for service. The staff are knowledgeable and they care. All questions are answered. Can't a I bought my car there, I will never bring it anywhere else for service. The staff are knowledgeable and they care. All questions are answered. Can't ask for better service. More

by ELIJAH.PERRY27 Verified Customer Verified Customer

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good experience , fast service carwash should be more detailed ex drying should be more complete everything else was very good. service is really very good. personnel is friendly a carwash should be more detailed ex drying should be more complete everything else was very good. service is really very good. personnel is friendly and fast every time. More

by comprador satisfecho Verified Customer Verified Customer

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Quick & Convenient I got in with no appointment and was pleased with the quick turnaround on the service to my vehicle. Best I’ve experienced yet of all my experiences. I got in with no appointment and was pleased with the quick turnaround on the service to my vehicle. Best I’ve experienced yet of all my experiences. More

by jolu2124 Verified Customer Verified Customer

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Jonathan at the service desk was great . He need a raise Jonathan at the service desk was great . He need a raise. He called with updates about my cars service. And if i had any questions he was really fast Jonathan at the service desk was great . He need a raise. He called with updates about my cars service. And if i had any questions he was really fast to get back to me with an answer. Great good. More

by JONSURA44 Verified Customer Verified Customer

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Lost Faith I used to trust this service center, and was a faithful customer that used them for all my schedule service for the last 5+ years.... But here over th I used to trust this service center, and was a faithful customer that used them for all my schedule service for the last 5+ years.... But here over the last year or so their focus seem to be on bottom line profits and not honest service. This last experience was the final straw as I was becoming more uneasy with each visit. I drove from St Pete where I recently moved to have a issue checked because they were "My Dealership". This visit I was told the noise I was hearing in my steering was my "New" struts needed lube... Not to mention I was charged the full 90$ for this diagnosis... Ok no big deal, Let's do it... But when. I was told it would take 3hrs of labor cost I was floored. I had thme installed the day prior and and it took 1hr for both sides... On top of that the noise is in my steering before the tires even begin to move.... So I am just so disappointed. O thought this dealership was different then the typical stereotype but apparently I was wrong. Time to move on and find a new place to receive service and honest advise. Was even thinking of trading my kia in for a new on because I love my Sorrento.. But when that time comes it will be somewhere else... The names I have selected do not reflect this incident. I believe it is not any one individual and as a former auto shop sales person I get the game... Thanks for the prior amazing experiences but my faith is now gone. More

by mattmunger Verified Customer Verified Customer

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Great quick and friendly service Coming in without an appointment because of a slow leak in my tire, I was promptly taken care of. Turns out the tire had a nail in the sidewall and pa Coming in without an appointment because of a slow leak in my tire, I was promptly taken care of. Turns out the tire had a nail in the sidewall and patching it would not work so the tire had to be replaced. As my NitroFill warranty was still in effect I got a new tire, mounted, speed balanced etc. at no cost. As usual, as I always bring my KIA SOUL back for servicing, staff are courteous, helpful, and professional. Kudos to Jonathan who answered all my questions about the tire and options, as well as, the warranty. More

by BIG_ED Verified Customer Verified Customer

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Great experience The service team was really nice and ready to help I loved the gourmet coffee bar in the longe and the snacks and how clean the car was when it came o The service team was really nice and ready to help I loved the gourmet coffee bar in the longe and the snacks and how clean the car was when it came out. More

by jbuchanan194 Verified Customer Verified Customer

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