Nelson Bou

Came in on a Friday evening to inquire about a specific vehicle but the battery was not working. Was told that they would have a technician replace battery the following morning and make sure car was up an vehicle but the battery was not working. Was told that they would have a technician replace battery the following morning and make sure car was up and running. The next day we received a call by saleman Nelson that the vehicle needed a "special battery" and they were still working on it and he will call us when the battery is installed. After a few hours of no follow-up we called Nelson back and was told they had to have the battery delivered from manufacturing company. We inquired if it would be arriving the same day and he stated yes. He also stated that he would let us know when battery is installed, car up and running since he knew we drove an hour to get there and didn't want us "waiting all day" for the battery. A few more hours pass and no follow-up. We returned to dealership and asked for Nelson. He was with a customer so we patiently waited 30-40 mins before being approached by Isaiah asking if we were being helped. Isaiah then phoned Nelson to inform him again that we were waiting. Isaiah even offered refreshments while we waited. Thank you Isaiah! An additional 10 or more mins goes by before Nelson returns stating that the vehicle was in the process of being financed by another couple and we had to "wait" to see if the deal went through. Obviously upset since we made initial contact since Friday, asked to speak to manager. I could see Nelson talking to manager and other workers in their office. I see Adelso go to the computer. After another 10min wait, Adelso comes out with a paper with "numbers." Not once did he even ask us anything about financing. We expressed our disappointment that we had made initial contact on Friday and waited all day Saturday for the battery to be installed only to come back to the dealership and was told that the vehicle was in the processing of being financed by another couple. Adelso's response was that the other couple arrived at the dealership at the "same time" the battery was being installed so they had first rights to the vehicle. I have never had this experience at any other dealership. VERY UNPROFESSIONAL. More

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Had an amazing time there, the customers service was fantastic. Got my family and I in the vehicle we wanted with no problems. Second time purchasing from them and will definitely return for next purcha fantastic. Got my family and I in the vehicle we wanted with no problems. Second time purchasing from them and will definitely return for next purchase. Thanks More

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This place is amazing. I had a horrible experience with Maus Nissan and almost bought a car from them I’m so happy I chose Wesley Chapel Kia. Patrick, Nelson and George are I had a horrible experience with Maus Nissan and almost bought a car from them I’m so happy I chose Wesley Chapel Kia. Patrick, Nelson and George are the best! More

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Nelson’s great start to finish, stayed late making my son happy with a new car happy with a new car More

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The dealership, KIA Wesley Chapel, had the vehicle on site, not like other dealerships in our area that lied about inventory. We were treated fairly and were satisfied with the sales process. Our sales site, not like other dealerships in our area that lied about inventory. We were treated fairly and were satisfied with the sales process. Our sales representative, Nelson, was very personable and professional. More

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Excellent customer service from sales to finance to administrative staff with a warm welcome given. Their positive look and approach to understand the requirements and work a mutual way with the custom administrative staff with a warm welcome given. Their positive look and approach to understand the requirements and work a mutual way with the customer was awesome. Excellent team from Patrick, Nelson, Ed, George, Stalin, Noah and others too involved. The entire process took me approx 3 hours max including test drive etc. highly recommended for a great team they have. Three cheers to Kia Of Wesley Chapel team !!! 👍 More

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Thank you Nelson Bou, George Ryan, Scott Lam, Noah Greez, Starling Montero, Luis Castellanos and GM Shawn Visconte for continuing over 6 years of awesome service and taking care of myself and family. I look Starling Montero, Luis Castellanos and GM Shawn Visconte for continuing over 6 years of awesome service and taking care of myself and family. I look forward to our next purchase from you. More

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Very professional, clean and well managed. Sharp presence. Excellent customer service and courtesy. Time sensitive during purchase. Just simply excellent. Sharp presence. Excellent customer service and courtesy. Time sensitive during purchase. Just simply excellent. More

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The entire staff at Kia of Wesley Chapel is there to help you. Starting with Nelson who greeted us with kind words and sought to help us find a car within our budget to Perry our Finance advisor who was very you. Starting with Nelson who greeted us with kind words and sought to help us find a car within our budget to Perry our Finance advisor who was very informative and sought to aid us in being better versions of ourselves. We would without a doubt recommend Kia of Wesley Chapel. More

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Nelson Bou, excelente persona, muy amable y dispuesto a ayudar. salimos del Dealer muy felices. ayudar. salimos del Dealer muy felices. More

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