Jonathan Vidal | Page 2

Needed tire checked. Losing air. Waited 15 min (10 past appt) for write up. Advisor Jonathan seemed to be hoping someone else would do it. Told 2 times it was driver fron Losing air. Waited 15 min (10 past appt) for write up. Advisor Jonathan seemed to be hoping someone else would do it. Told 2 times it was driver front tire. Waited 2 hours for J to tell me they sprayed the tire & no leak. I told him I put 20 psi in tire that morning & sensor was tripped. He asked if I wanted them to look at it again...YES. Told him again it was driver front. He said it was fine & gave me the I-Don't-Give-A-xxxx stare when I asked if I should just wait for a blow out (Rude, but I was annoyed). J's demeanor was like he was just going through the motions from the moment he started the write up until the end. I have 3500 miles on this car. I was angry that he was so dismissive. I was angry that I was going to have to buy new tires so I wouldn't have a blow out on the highway & hurt myself or others. I was ENRAGED when I got home & the invoice said they checked my back tires. HE WAS TOLD 3 TIMES IT WAS THE DRIVER FRONT! The lesson is the most important thing is to sit in the service department & listen when buying a new car. The real cost of a car is time/money spent in maintenance NOT the sticker price. Kia of Wesley Chapel is not reliable. More

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Dealership was clean, staff was friendly and the finance manager made it fun for us to sign our paper work. manager made it fun for us to sign our paper work. More

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The only reason this dealership received 2 stars is I love my car but that is not any reflection of this dealership which in my experience deserves a negative 2. My experience there was all about pressur love my car but that is not any reflection of this dealership which in my experience deserves a negative 2. My experience there was all about pressure, not listening to any my concerns about financing, as a matter of fact, did what I asked them not to do. Put my co-owner first, over extended my credit card for my down-payment, all of which has cost me money. PLUS when I went in for my free oil change, I was told by the service person I needed new tires after driving less than 2000 miles with a new used car barely a year old at the time of purchase. It reeked of cigarettes that had to be ionized 3 times and thoroughly scrubbed on the inside.- I love the car but I do not recommend this dealership. Any future service for my vehicle and any future purchases will be somewhere besides this dealership. The old term "used car sales staff" was my experience, customer satisfaction was NOT my experience, it was about the commission to be made.. More

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Great dealership and has served our family for past 18+ years. The current team continues to impress! Great Job! We couldn’t be more pleased. years. The current team continues to impress! Great Job! We couldn’t be more pleased. More

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Les recomiendo mucho este sitio, las personas son muy agradables y amigables. Hay muchas personas que hablen español y te sientes en casa. agradables y amigables. Hay muchas personas que hablen español y te sientes en casa. More

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The workers are confident and helpful. They also treat their customers with patience and respect. They also treat their customers with patience and respect. More

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Horrible Business So where do I start. ..I purchased a 2021 Kia Telluride the top of the line edition. First the sales people wanted to super low ball me on a 2008 GMC Denali that was in ne ..I purchased a 2021 Kia Telluride the top of the line edition. First the sales people wanted to super low ball me on a 2008 GMC Denali that was in near perfect condition by offering 2000-3000.... KBB isn't even that low. I later sold the vehicle for $14000. The Telluride came with a tow package but no ball on the hitch. My driver window will not roll up at higher speeds which I see has been an issue online with other blogs and forms but no recall at this moment. Last time i was told they will look at it. I wanted synthetic oil which they acted like it was a problem even though I'm willing to pay the difference. I asked the last 2 times about a spot on my leather seat which was from the sun before I got the windows tinted due to it hittingthe mirrorjust right. I have heard nothing about that. I was told someone would contact me and no one ever did. The dealership even took pictures. My Telluride sounds rough like the lifters are tapping not sure if it's supposed to sound that way or because of how cheaply made things are now a days. I would avoid this place at all cost they are a typical car dealership trying to sell you everything but not fix or honoring their part. I have a scratch in the rim not sure how that got their but paid extra for the rim warranty(84 months) and I'm sure it will not be fixed. Although Kia looked like it had good warranties it seems like they stall so the mileage goes past the written number of miles so that they can say it's not covered by warranty. I do plan on filing a Better Business Bureau complaint, complaints with their corporate office and even with the state. If I paid for something you will not get away with taking my money and not doing your part. If that's the case refund me the money you stole. When you call to try to schedule maintenance the people are rude or "too busy at the moment but you can schedule it online." That's great customer service what about the elderly people or people who don't have access online. I never had these issues with the Toyota Dealership and have given Kia of Wesley Chapel chance after chance only to be let down again and again. Do not do business with them. More

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ANOTHER TOP NOTCH EXPERIENCE We have been dealing with ANOTHER TOP NOTCH EXPERIENCE We have been dealing with Wesley Kia, George the salesman, Luis the Manager, their finance team and service department ANOTHER TOP NOTCH EXPERIENCE We have been dealing with Wesley Kia, George the salesman, Luis the Manager, their finance team and service department for years! Between ours, Parents, daughters and friends we have purchased over 12 vehicles in 6 years. We keep returning because we trust them! They are friendly, reasonable, high energy and over all nothing like a typical car dealership. They stand alone! More

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Friendly and knowledgeable staff, solid vehicle offerings from the Kia brand, reasonable pricing for new cars. Although the dealership is undergoing renovations, the staff did their best to make our visit c from the Kia brand, reasonable pricing for new cars. Although the dealership is undergoing renovations, the staff did their best to make our visit comfortable and really listened to our needs in determining the best new SUV for us. More

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I came to Kia house of Wesley Chapel and I must say Luis Castellanos helped me out so much he Even gave me the best price for my New key chain!! What a great Sales Managers ever!😘😘😘😘 Castellanos helped me out so much he Even gave me the best price for my New key chain!! What a great Sales Managers ever!😘😘😘😘 More

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