Jonathan Kent

What an exemplary dealership! Purchasing this vehicle from them went off without a hitch. A special shout out to Joel who initiated the sale, he is a sterling asset to the deale Purchasing this vehicle from them went off without a hitch. A special shout out to Joel who initiated the sale, he is a sterling asset to the dealership and Subaru Corporation. Cheri More

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Staff was very helpful in making sure that this was the right car for me right car for me More

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Marc was great he introduced me to a world of Subarus. I did not know anything about them until I met Marc. I did not know anything about them until I met Marc. More

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We dealt with Marc and he was great. He was professional, courteous, and prompt. He helped us with a registration issue we had and was fun to test drive the car with. I love my new fores He was professional, courteous, and prompt. He helped us with a registration issue we had and was fun to test drive the car with. I love my new forester!! More

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Prob great for in state purchase. Marc was knowledgeable and helpful in the purchase and communicative while we waited for the car to be delivered. Bought from Massachusetts deale Marc was knowledgeable and helpful in the purchase and communicative while we waited for the car to be delivered. Bought from Massachusetts dealer but live in Maine. When the car wouldn't pass Maine inspection, the only option offered was for them to pick up the car and do the work down in Massachusetts despite their techs already clearing the delaminated brake pads due to rotor rust. Any alternative I offered was shot down with no consideration given to the huge inconvenience this imposed on me. So good job on saving yourselves the cost of gas and labor for the 4 hours round trip as well as the cost of the rotors and brake pads. I'll incur the cost just to be done with this out of state dealership. More

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Before finding Jeff Ricard and MetroWest Subaru in 2009, I dreaded buying a new car. I'd do my research to narrow my choice of cars and add-ons, if any, and determine what seemed to me a fair price. At the I dreaded buying a new car. I'd do my research to narrow my choice of cars and add-ons, if any, and determine what seemed to me a fair price. At the dealership--whether Honda, Toyota, or VW, to name brands we bought before Subaru--I invariably encountered high pressure tactics, a negotiation dance that usually included the sales person having to clear prices with their sales manager, and occasionally me getting up t o leave to prompt a lower price. And once the price was agreed, the finance person came after me. Jeff Ricard and MetroWest were entirely different. Most recently, in December 2023, problems with our 2010 Outback convinced me it was time for a new car to go along with our 2019 Outback. I talked with Jeff, who set me up with Ross Annenberg, another friendly, low-key, knowledgeable sales person. Feeling we didn't need another Outback, I was interested in the Forester Sport. Jeff gave me a price for one configured pretty much the way I wanted, and which I knew from on-line research rated a "great deal" from True Car and a take the deal recommendation from Edmunds. Ross then gave me the keys and let me go off on my own. After test driving the car myself, I drove it home to get my wife's opinion. She noted a few features that were important to her that the Sport lacks, for example, memory seats and dual zone air conditioning. That led us to the Forester Touring. Back at Metrowest, Jeff found a Touring elsewhere in New England in the color combination we wanted and with the extras we wanted, for example, interior and exterior auto-dimming mirrors, and without anything expensive that we really didn't want. He quoted a price that, again based on my on-line research, I knew was a good, or perhaps great, deal. He also, when I first talked to him about getting a new car, offered a generous amount in trade for our 20210 Outback. Even if I could have done very slightly better somewhere else, and I'm pretty sure I couldn't have done much better, that wouldn't begin to substitute for Jeff's and Ross's ability to make buying a car a low pressure, pleasant experience. Also, considering that this was at the end of t he year--I took delivery on December 30--and the dealership was very busy the entire week, I appreciate the fact that they didn't waste my time or make me wait around unnecessarily. This even was true of finance. I was unsure until almost the last moment whether to pay all cash or finance a small portion of the price. Jonathan Kent worked patiently and diligently with me so that, when my wife and I came to MetroWest to sign papers on December 29, everything went as on time and without a hitch. More

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Marc was great- very knowledgeable, relatable, patient and thorough. He made the whole process pretty easy. Only negatives were waiting an hour past my scheduled appointment to complete the financing and thorough. He made the whole process pretty easy. Only negatives were waiting an hour past my scheduled appointment to complete the financing and purchase agreement (not Marc). More

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I have been very pleased with my experiences at Natick Subaru both times buying Outbacks. I was particularly pleased on my last purchase as the staff went above and beyond and stayed late to help with my Subaru both times buying Outbacks. I was particularly pleased on my last purchase as the staff went above and beyond and stayed late to help with my purchase so I could drive it off the lot that night. More

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Me and my wife were treated with great service and would highly recommend marc very patient relaxed. Thank you highly recommend marc very patient relaxed. Thank you More

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Marc made everyting about obtaining my new Outback easy did not feel like I was dealinh with a car salesman more like a friend.would recomend Marc and Metrowest to anyone, did not feel like I was dealinh with a car salesman more like a friend.would recomend Marc and Metrowest to anyone, More

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