Jonathan Brown

My sales person Dennis was a superstar and helped the whole process move smoothly. I can't say enough nice things about him. whole process move smoothly. I can't say enough nice things about him. More

by S.MOORE Verified Customer Verified Customer

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It was very unorganized with a lack of Communication. We were sitting in the waiting area with no idea what was going on for far too long, and it was evident the salesman and finance manager were not on We were sitting in the waiting area with no idea what was going on for far too long, and it was evident the salesman and finance manager were not on the same page. More

by AKRUESEL Verified Customer Verified Customer

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Dennis went above and beyond to get me into a deal that worked for me and I am so happy and grateful for all of his hard work! worked for me and I am so happy and grateful for all of his hard work! More

by JBURTON77 Verified Customer Verified Customer

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Xavier was my salesman and he did a fantastic job. Smooth and easy transaction! Xavier was my salesman and he did a fantastic job. Smooth and easy transaction! Will 100% use him for my next vehicle pu Smooth and easy transaction! Xavier was my salesman and he did a fantastic job. Smooth and easy transaction! Will 100% use him for my next vehicle purchase in the near future More

by CWILLIAMS67 Verified Customer Verified Customer

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Five stars all the way around! We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the ded We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the dedication of the entire team, including Ben, Gil, and Michael. The paperwork and financing with Ann was fast and transparent. Most recently, the Service department, led Assistant Service Manager Kaitlyn, proved to be truly outstanding. She handled my K5 vibration issue with effortless professionalism, providing proactive updates without being prompted. She treated a subtle concern seriously, moved quickly, and ensured I felt taken care of from start to finish. Kaitlyn's level of care sets the benchmark for service excellence. More

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This is the fifth car my husband and I have bought at Russ Darrow. And we couldn't be happier. Russ Darrow. And we couldn't be happier. More

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Friendly and very easy to work with. Made sure that my purchase met all my needs. Made sure that my purchase met all my needs. More

by MIKEZWIEFELHOFER Verified Customer Verified Customer

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I had a great experience working with Brody at the dealership. He was very helpful and provided clear information every step of the way. He took the time to explain our payment options and made sure w dealership. He was very helpful and provided clear information every step of the way. He took the time to explain our payment options and made sure we fully understood all the features and functions of our new car. Brody was friendly, patient, and easy to talk to, which made the whole process smooth and stress-free. I’m very happy we had the chance to work with him and would highly recommend Brody to anyone looking for a car! More

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I'm extremely pleased with how much better the new GM and staff are at this dealership! I've been a customer of Kia of Waukesha for the past 6 years. They hadn't always make me feel like a valued customer du staff are at this dealership! I've been a customer of Kia of Waukesha for the past 6 years. They hadn't always make me feel like a valued customer due to a past experience when the turbo on my car broke down and needed to be replaced.. I filed a claim with Endurance Warranty Services and it was replaced by Kia of Waukesha. The service consultant told me that their dealership worked with Endurance and that I would be taken care of. At that time the previous GM was very rude and wouldn't accept payment from Endurance. After a long stressful debate and arguing. I was forced to pay over $1300 plus labor out of my own pocket. Luckily, Endurance Warranty reimbursed every penny back to me. After that I vowed never to return to Kia of Waukesha. But, as fate would have it, 3 years later my 2013 Kia Optima needed some work done and I decided to take it back to Kia of Waukesha. Two weeks prior, Rosen Kia's in Milwaukee performed suspension work on my Optima and a cam bolt was broken. So, instead of obtaining a replacement can bolt from another Kia dealership in the area. The service advisor at Rosen decided to order a $27 cam bolt from out of state and told me there was nothing he could do and kept my car for 4 days without even offering me a loaner vehicle to get to work. As a result , I called their parts department and spoke to an awesome guy named Lonzel. He found multiple cam bolts at several dealerships in the area. And, I got my car back 1 day earlier than expected. So, the service at Rosen was unacceptably disappointing and very unprofessional. And, that's why I decided to go back to Kia of Waukesha when my car suddenly lost power while heading home from running errands. On 8/9/25 I dropped my car and spoke to Angela in the service department. A junior mechanic who wasn't experienced worked on my car. When I picked it up later that same day. It still had no power. So, the mechanic and I took a test drive. After returning to the shop. The young mechanic apologized and said that he was inexperienced with turbos and needed more time with the car. So, Angela apologized and kept the car over the weekend..When I returned on Monday 8/11/25 to pickup my car I noticed a lot of smoke coming from the engine bay. But, the power "was" restored. So, I took the Optima back the next day and it was determined that the junior mechanic pinched a gasket on the valve cover and broke a full line. The repairs took another 2 days. But, Angela and her team were very apologetic and offered me a loaner vehicle. I picked up my car on 8/13/25 and everything was fixed except the underbody cover that was hanging off. After owning that 2013 Optima for 11 years, I decided to look at a 2022 Kia Stinger GT1. I met a salesman named Seth and made an appointment. Seth was extremely professional! He went above and beyond to get me into the Stinger! When my fiance and I arrived at the dealership. Seth was on his way back from personally delivering the Stinger to me at the dealership. We met Ben the finance guy and Riley a leasing consultant. They both were very accommodating and friendly. They made us feel at home. We left to get lunch while we waited for Seth to return. After taking a test drive in the Stinger. I immediately fell in love with it! My fiance loved it so much that she decided to trade in her car and got a 2026 Kia Sportage for herself!. The whole team of Seth, Ben, Riley and Anne in finance worked extremely hard to make us comfortable and welcome! I'm absolutely thrilled with my Stinger and my fiance Wendy is overjoyed and pleasantly surprised with her new Sportage!. Ben told me that their new GM Jonathan Brown is focused on satisfying customers. My hat is off to Mr. Brown and his staff for a job well done! More

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Very knowledgeable and welcoming. Really enjoyed their help and professionalism. They made us feel comfortable with the process! Really enjoyed their help and professionalism. They made us feel comfortable with the process! More

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