John Webler

Lake Chevrolet responded

Thank you for sharing your experience with us! We appreciate your feedback about the issue with your windshield following your oil change. We're glad to hear that John and our staff were able to resolve the problem and put your mind at ease. At Lake Chevrolet, we strive to ensure our customers' satisfaction, and we hope to assist you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Lake Chevrolet and that our team was able to explain the process clearly. We look forward to servicing your vehicle again in the future. See you next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a friendly and professional experience with us at Lake Chevrolet. It's great to know you felt confident that your 2024 Equinox would be well taken care of. We appreciate your trust and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback, Pam. We appreciate you taking the time to share your experience with Lake Chevrolet. We understand your concerns regarding the service recommendations and want to assure you that our goal is to provide transparent and trustworthy service. If you have any further questions or would like to discuss your experience, please feel free to reach out to us. We're here to help! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Lake Chevrolet. Our team strives to provide friendly and prompt service, and it's great to know that your car was well cared for. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us at Lake Chevrolet. Our team always strives to provide excellent customer service, and we're glad we could accommodate you. We look forward to seeing you again next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you so much for your kind words! We truly appreciate your support for Lake Chevrolet. We're delighted to hear that you had a great experience both purchasing your vehicle and during your service visits. Our team strives to provide honest advice and thorough care, and we're glad you found our tire recommendations helpful. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your feedback. I’m truly sorry that your recent visit did not meet the standard of service you’ve come to expect from us. We appreciate hearing about your positive experiences with other team members, but it’s disappointing to learn that this visit left you feeling dissatisfied. Regarding the missed windshield sticker and car wash, this certainly falls short of the quality of care we aim to deliver on every visit. I apologize for these oversights, and we’ll ensure the team is reminded of the importance of following through on all service details. We’d love to regain your trust and provide the consistently great experience you deserve. If you’re open to it, please reach out directly so we can make this right. Your loyalty means a lot to us, and we’re committed to improving based on your feedback. Thank you again for bringing this to our attention.

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Lake Chevrolet and that our team provided clear explanations and delivered your truck back to you in excellent condition. We appreciate your trust in us for using original GM parts, and we look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet