John Wagers

Excellent Customer Service I continue to have very positive experiences at this dealership. I took my A4 in for some unexpected repairs. After getting a crazy expensive quote fo I continue to have very positive experiences at this dealership. I took my A4 in for some unexpected repairs. After getting a crazy expensive quote for the cost of repairs my service guy John Wagers was able to work with his manager to give me a significant discount, likely due to the good relationship I've developed with the people there over the years. At the same time I was working with Melissa Meier in the sales group to explore options to get me in a newer vehicle. She was very professional, patient and was able to meet all of my criteria for a vehicle. In the end I traded in my A4 and drove away in a new Q5! The team there was very compassionate towards my unfortunate situation and made what could've been a very stressful experience into a pleasant one. More

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Timely and Good Early morning appointment for 50 thousand plus maintenance. Very quick and efficient service. Finished on time, Comfortable waiting spot with good wi Early morning appointment for 50 thousand plus maintenance. Very quick and efficient service. Finished on time, Comfortable waiting spot with good wi fi service. Good overall experience. More

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A3, my new sweet ride I test drove a 2015 A3 and knew I had to have it. Within 24 hours the car was mine. As it gets dark early I test drove at night and didn't even notice I test drove a 2015 A3 and knew I had to have it. Within 24 hours the car was mine. As it gets dark early I test drove at night and didn't even notice that the window trim on the passenger's side was a bit scratched. I was told about it and delighted to hear they would replace it. Sure enough, the replacement made and a loaner given. Wow. So glad I jumped from VW to Audi. Chrisette, Tammy, Raven and John made the process smooth and painless. Trust me, getting a loaner from Weatside, where I had previously purchased 5 VWs was like pulling teeth. Excellent customer service at Audi St Paul! More

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Another great experience We have purchased and leased multiple cars from Audi St. Paul. And we've also had our cars serviced here for 14 years. Joe Stifter and his entire te We have purchased and leased multiple cars from Audi St. Paul. And we've also had our cars serviced here for 14 years. Joe Stifter and his entire team are simply fantastic - every individual provides exceptional customer service. The sales team is great. Easy to work with, no tricks and gimmicks. The financing team is competent and knowledgeable – they explain all of your options in an educational way – no pressure tactics. Although the entire Service team rocks, John is probably one of the best. He's made my wife feel very comfortable in discussing everything from deer collisions (!) to recommendations on new tires. That's a big deal to both of us. In the 2 instances when we had anything close to what I'd call an 'issue', the team rallied and addressed everything to our complete satisfaction - and delight. Customer loyalty isn't defined by interactions when everything is going great. It's defined by how an organization takes care of you when there is a problem. And last week, when confronted with a fairly big issue, they stepped up and came through for us. Quality product. Superb service and sales. And when it matters, doing everything they can to support their sterling reputation. They've once again earned the re-confirmation that I'm a customer for life. More

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2010 Audi A5 Oil usage service/class action suite We had oour car serviced and Audi sent us home with the oil gage at one quarter full. We called service on Saturday to ask about this. It is Monday n We had oour car serviced and Audi sent us home with the oil gage at one quarter full. We called service on Saturday to ask about this. It is Monday night and no one from Audi Service has even returned our call. VERY DISAPPOINTED. More

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Horrible service and craftsmanship I will never buy another Audi, you don't stand by your product. Audi customer service is equal or less then Walmart. Not to mention that VWAG had horr I will never buy another Audi, you don't stand by your product. Audi customer service is equal or less then Walmart. Not to mention that VWAG had horrible ethics. More

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excellent service Service at Audi St. paul addresses and solves all my concerns and problems with each and every visit. I can't imagine myself going anywhere else, eve Service at Audi St. paul addresses and solves all my concerns and problems with each and every visit. I can't imagine myself going anywhere else, even if I own a non-audi car. More

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Great Service On each visit the service has been excellent. They work with you to provide the best solution for me and no pressure to do work that is not necessar On each visit the service has been excellent. They work with you to provide the best solution for me and no pressure to do work that is not necessary. More

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Excellent in every way! Mike Dahl is the nicest sales person you'll every meet. He truly wants you to be happy with your decisions and there is no sales pressure. The servi Mike Dahl is the nicest sales person you'll every meet. He truly wants you to be happy with your decisions and there is no sales pressure. The service department is always very helpful. I have been a customer at this dealership for over 10 years and have never had a negative experience. More

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Fantastic Service I was absolutely "blown away" by the service provided. John was very friendly and helpful even taking me personally to the parts department to get a I was absolutely "blown away" by the service provided. John was very friendly and helpful even taking me personally to the parts department to get a couple of windshield wiper blades. Although it isn't a big deal, in and of itself, it does demostrate the personal service you get. I've gone to many dealerships over the years, and this was by far the best experience I have had. More

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