John Simonelli

This is the fifth vehicle I have bought from Faulkner. Each time the treatment has been spectacular and there has been been real value for me in choosing Faulkner. Each time the treatment has been spectacular and there has been been real value for me in choosing Faulkner. More

by DMANDES565 Verified Customer Verified Customer

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Brett was very efficient, knowledgeable and easy to work with. He was very clear on my needs with. He was very clear on my needs More

by JOE.IAVARONE Verified Customer Verified Customer

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Brett and John were very nice and personable. Knowledgeable about my truck and my options. I didn’t feel like I was treated in a way that I needed to bring my husband! I have never been treated s Knowledgeable about my truck and my options. I didn’t feel like I was treated in a way that I needed to bring my husband! I have never been treated so well! More

by KESPOSITO28 Verified Customer Verified Customer

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The entire experience was very enjoyable and without any pressure. Everyone was very pleasant and a pleasure to work with. pressure. Everyone was very pleasant and a pleasure to work with. More

by EJ Verified Customer Verified Customer

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I had a great experience with Faulkner of West Chester! Keep up the great job! Keep up the great job! More

by DDETTERLINEB Verified Customer Verified Customer

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Great sales with no pressure or up selling. Thanks for a great experience. Would recommend Thanks for a great experience. Would recommend More

by 4444TR Verified Customer Verified Customer

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My family has been buying cars and/or servicing them there for 17 years. It’s always a pleasure working with John, the Manager and the sales process was easy with lots of education for my new Acadia fr there for 17 years. It’s always a pleasure working with John, the Manager and the sales process was easy with lots of education for my new Acadia from Tom Delgott. Thanks Faulkner! More

by Rgriffith12 Verified Customer Verified Customer

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they were very friendly and on time asked me if I needed any questions answered they were upright and forward with everything any questions answered they were upright and forward with everything More

by ckoby5159 Verified Customer Verified Customer

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Approximately two years ago, we purchased a 2017 Ford Escape from your dealership. During the purchasing process, I observed certain issues with the vehicle, specifically gaps in the passenger rear door Escape from your dealership. During the purchasing process, I observed certain issues with the vehicle, specifically gaps in the passenger rear door and loose interior plastic at the bottom. When I brought these concerns to the attention of the sales representative, I was assured the vehicle had not been in an accident. Despite visible issues, the salesperson adamantly denied any accident history, even attributing the car's trade-in origin to a family member of the sales manager or another employee. Trusting the dealership’s integrity, we moved forward with the purchase. The door issue was initially repaired but recurred within weeks, requiring excessive force to open due to the same interior plastic catching. When we contacted the dealership, John Simonelli, the General Manager, offered to inspect the vehicle and address the issue in your body shop. Given our distance from the dealership—an hour to an hour and a half away—this was a significant inconvenience. However, we trusted the dealership's word and refrained from pursuing the matter further at that time. Subsequently, a local mechanic confirmed the vehicle had likely been in an accident, citing signs such as "orange peel" on the paint. Despite this, we opted to keep the vehicle until recently, when we attempted to trade it in. The inspecting dealership confirmed the passenger-side door had clearly been involved in an accident, a finding that not only validated our earlier concerns but also could also diminished the vehicle's trade-in value. At this point, we were advised to contact Faulkner regarding the vehicle’s undisclosed accident history. I reached out to Mr. Simonelli and, while he promptly returned my call, his tone and level of professionalism were disappointing. When we reiterated our concerns and the impact of the undisclosed accident on the vehicle’s trade-in value, he appeared dismissive. He referenced a possible KBB value in excellent shape of around 8100 or so and that if the dealership I was working with was offering me $8,300 to take it. The new dealership WAS NOT OFFERING ME THAT, they said that would be the value in Excellent shape. Mr. Simonelli misunderstood what I said, or I did not articulate it well enough. I clearly stated our expectation that Faulkner Buick GMC West Chester, INC. take responsibility by repurchasing the vehicle and covering the outstanding balance, given the deceptive information provided at the time of sale. Despite my explanation, Mr. Simonelli diverted the discussion to irrelevant matters, such as the age of the purchaser. When I inquired about the relevance of this, he responded with some junk about well if they are minor... What does that have to do with anything !!! He then dismissed our request entirely, stating that the dealership would not take any action. When I mentioned that we would pursue legal avenues, his previously unprofessional demeanor further deteriorated, and he responded in an argumentative manner. Almost to the point of I bet you won't do that. I made it very clear that this is going to cost far more in legal fees for you as opposed to doing the right thing. As the conversation became increasingly contentious, I felt it necessary to end the discussion. We intend to pursue this matter further, including sharing our experience publicly and legally until a resolution is reached. Consumers place trust in longstanding dealerships like Faulkner Buick GMC West Chester, INC. to conduct business transparently and ethically, and this situation reflects a breach of that trust in my opinion. We hope for an amicable resolution to this matter. Please advise on the next steps. More

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There should not be a minimum. These guys were great. Would buy from again period These guys were great. Would buy from again period More

by MIKE.MCDONALD Verified Customer Verified Customer

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