John Silva
John Silva at Empire Ford Inc.
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John Silva

Assistant Sales Manager

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.1
74 Reviews
4.1

74 Reviews

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74 Reviews of John Silva

June 16, 2024

Dealership Rating
Employee Rating

Worse customer service I have ever seen. I had to fight to get my registration done .I only got it done on time thanks to empire ford in new bedford. More

by ISABELBORGES61
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Kevin Pereira, Edgar Rosales

June 15, 2024

Dealership Rating
Employee Rating

The worse I have ever experienced in customer service. I had to fight for my registration and sticker More

by ISABELBORGES61
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

June 15, 2024

Dealership Rating
Employee Rating

Joshua, Bryce, and John were very professional. They explained everything in detail and gave us a very good trade in value. The good way that all three worked shows what kind of a dealership Empi More

by gordon_garcia_sr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joshua Lehmann

June 14, 2024

Dealership Rating
Employee Rating

Quick, straightforward, transparent, very efficient. Also got very good trade in value. Highly recommend Ryan More

by Zac
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ryan Pineau, Edgar Rosales

June 06, 2024

Dealership Rating
Employee Rating

Good ex performance eadger and John needs a raise thay very good sales person thay did a good job keep they on yr team very good job thay did with mee godbless them More

by Pinakeith1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Rosales

May 14, 2024

Dealership Rating
Employee Rating

John is the ultimate professional. He really cares about his customers and represents your dealership at a very high standard. More

by scottohare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Vasconcellos

April 16, 2024

Dealership Rating
Employee Rating

Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. More

by Jpdorego
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2024

Empire Ford Inc. responded

Jpdorego, Thank you for doing business with Empire Ford! We know there are many Ford dealers to choose from and we appreciate you doing business with us. We're so pleased to hear that you received "unbeatable service" and that our staff "cares about getting you what you want at a great price!"

March 12, 2024

Dealership Rating
Employee Rating

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smell More

by Christine Rossi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 15, 2024

Christine Rossi responded

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

Mar 15, 2024

Christine Rossi responded

Christine Rossi responded publicly on 3/14/24 8:24 PM Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

March 01, 2024

Dealership Rating
Employee Rating

Everyone I encountered at Empire Ford was friendly and pleasant. My sales rep John Silva was always professional and very communicative. More

by HeatherD23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Vasconcellos

Mar 06, 2024

Empire Ford Inc. responded

Dear HeatherD23, thanks so much for your wonderful review! We appreciate you sharing your experience and we thank you for doing business with Empire Ford!

February 19, 2024

Dealership Rating
Employee Rating

The dealer stands behind the cars they sell. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. More

by Kory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryce Sewall, Jason Vasconcellos, Katie Bessette , Juan Bautista-Rodriguez

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