John Preston | Page 4

We love our new truck - but the sales experience was everything you dread about buying a vehicle. From the jump, the sales team lived up to the worst stereotypes of used car salesmen. They told us th everything you dread about buying a vehicle. From the jump, the sales team lived up to the worst stereotypes of used car salesmen. They told us the truck had just arrived on the lot the night before. Later, when I questioned how they managed to install $3,000 worth of completely unnecessary add-ons in just a few hours, they let it slip they'd actually had the truck for 17 days. So much for honesty. They insisted the add-ons - which we never asked for and explicitly did not want - couldn't be removed. One salesman even claimed it would cost money to remove an app from the truck. Seriously? Then they tried to justify the “wheel locks” by saying they were crucial to prevent tire theft… from our own home… even after admitting he doesn’t even lock his front door or car in the same quiet neighborhood we live in. Make it make sense. Once they knew we were serious about buying, they talked nonstop to keep us from having a private conversation - clearly trying to prevent us from reconsidering. One even acted like voice-to-text was some revolutionary feature (hasn’t that been standard for years?) and then tried to “educate” us about regenerative braking like it was some insider secret. It was all just too much. Thankfully, we pushed back and got all the xx add-ons removed. But the experience left a bad taste. It feels like we may have overpaid and were deliberately steered away from other trucks on the lot - trucks we now suspect they didn’t want us to see. Bottom line: Know what you want, do your research, and don’t get talked into anything. We’re happy with the truck - despite the dealership experience. More

by jftwilson Verified Customer Verified Customer

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The service team was very accommodating, had me in and out of the dealership in one hour, which was great because I was on my lunch Big thanks to John is a true professional out of the dealership in one hour, which was great because I was on my lunch Big thanks to John is a true professional More

by Lance36 Verified Customer Verified Customer

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The service writer’s take the time to listen and understand what you’re saying. Friendly staff and the car is ready when they said it would be understand what you’re saying. Friendly staff and the car is ready when they said it would be More

by leeswerrie Verified Customer Verified Customer

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I love all the people that Marin County Ford. I bought several vehicles from them over the years and they always take care of me. I definitely recommend them. Love you guys. I bought several vehicles from them over the years and they always take care of me. I definitely recommend them. Love you guys. More

by danielbrennen Verified Customer Verified Customer

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