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John Mefferd
John Mefferd at Marin County Ford

John Mefferd

Service Manager

Marin County Ford

6995 Redwood Blvd
Novato, CA 94945

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4.3
59 Reviews
4.3

59 Reviews

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59 Reviews of John Mefferd

May 02, 2026

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Accommodating and timely repairs they even set me up with a needed loaner. Highly recommended. More

by KAUAITODD
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Recommend Dealer
Yes
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May 02, 2026

Marin County Ford responded

We appreciate you taking the time to share your experience. It’s great to know we could provide accommodating, timely repairs and set you up with a loaner Ford Escape. Thank you for recommending us. John Preston General Manager john.preston@marincountyford.com

April 11, 2026

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Employee Rating

Service department is horrible. I’ve had trouble getting them to repair my vehicle on two occasions. More

by tak0000
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 16, 2026

Marin County Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. John Preston General Manager john.preston@marincountyford.com

April 07, 2026

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I’m glad I have Marin County Ford at my disposal. They do a fantastic job and on time appreciate the service team. They really work pretty hard. More

by mefferd1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

Marin County Ford responded

Thank you for entrusting us with your Ford Escape. We’re glad our service team could complete everything promptly and deliver solid results. John and the team appreciate your feedback and look forward to assisting you again. John Preston General Manager john.preston@marincountyford.com

April 02, 2026

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Employee Rating

Staff is welcoming at the door as well as professional and thorough. Services are explained and always taken care of More

by petecurlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Preston, Bill Vreeland, Choy Saechao, Glenn Ross, Angelo Aspillaga

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Apr 02, 2026

Marin County Ford responded

It’s wonderful to hear our team provided such a welcoming and professional visit. We’re glad the service details and thorough care for your Ford hit the mark. Angelo looks forward to helping you again. John Preston General Manager john.preston@marincountyford.com

March 24, 2026

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Employee Rating

Timely work and done well. This was a warranty item and there were no issues with accepting the work. More

by d.tuttle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Marin County Ford responded

We’re glad the warranty repair on your Ford F-150 was handled promptly and met your expectations. It’s great there were no issues approving the work. Let us know if we can assist you again down the road. John Preston General Manager john.preston@marincountyford.com

March 23, 2026

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Employee Rating

Well everyone is Always helpful and a friendly team. We Appreciate having a Saturday appointment. Service is great! More

by mariamichener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Marin County Ford responded

It’s great to hear our team could make your Saturday appointment smooth and welcoming. We’re happy you were pleased with the service on your Ford. Thanks for sharing your experience! John Preston General Manager john.preston@marincountyford.com

March 11, 2026

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I have used Marin County Ford since about 2001 when I bought my new Ranger. They just did some major service on my F150 due to the fact that rodents had chewed up a bunch of wiring. Took a a while, but More

by wwmontana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max was a service writer that took care of my problems and stayed in contact with me. Excellent person to work with.

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Mar 11, 2026

Marin County Ford responded

It’s great to hear that you’ve relied on us since 2001. We appreciate you bringing your Ford F-150 in for the major service after the rodent damage. We’re glad the team took the time needed to deliver an excellent result. John Preston General Manager john.preston@marincountyford.com

March 09, 2026

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Employee Rating

Great customer service, attitude and communication, I am definitely looking forward for another car in this dealership More

by Irving O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Preston, Bill Vreeland, Choy Saechao, Glenn Ross, Angelo Aspillaga

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Mar 09, 2026

Marin County Ford responded

We appreciate you sharing your thoughts and are thrilled our team’s service, attitude, and communication made your used Ford Mustang purchase enjoyable. We look forward to assisting you with your next vehicle when the time comes. John Preston General Manager john.preston@marincountyford.com

February 15, 2026

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Employee Rating

I felt completely taken care of. They went an extra step to meet my requests. Thank you, guys! More

by THEMOVINGBODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken

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February 11, 2026

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Employee Rating

The new online system showed exactly where in the process my vehicle was and was helpful. Also my service advisor came to look for me. More

by Tex1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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