John Mesich
John Mesich at D'Arcy Hyundai
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John Mesich

Service Consultant

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

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4.5
123 Reviews
4.5

123 Reviews

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123 Reviews of John Mesich

July 15, 2023

Dealership Rating
Employee Rating

Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Campobasso, John Wagner, Jayson Mirabella, Dominick Skirp , Service department manager and staff

Jul 20, 2023

D'Arcy Hyundai responded

Bryan, we apologize for the inconvenience. We understand sometimes if a vehicle was sitting on the lot of a while, it can cause the breaks to make noise for lack movement. We try to do whatever possible to ensure we try to resolve the issue and apologize for the lack of availability in the appointments. We do advice if you have the time, to walk in specially when the issue is pressing to ensure someone can assist. Since the pandemic unfortunately we have not had the normal amount of service loaners available due to lack of inventory; we apologize for the inconvenience. If you were not treated with respect, we sincerely apologize as it is something we don't condone. We will look into the matter. Thank you for the feedback. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

Jul 29, 2023

Bryan responded

Regrettably ~ the response that Darcy given is incorrect and dishonest I had about 5000 miles on my Hyundai Santa Cruze when My brakes started the vibration and loud noise. I told Darcy that my car was unsafe to drive that I had a bad brake problem with the possibility of broken/damaged parts and that I felt my car was unsafe to drive. That the car that came with a 100,0000 mile warranty and could they please check to make sure the car was safe to drive, which Hyundai Darcy refused to do! Darcy Hyundai failed me… Pandemic or not - I needed help! I was clear about the issue ~ Both the service manager and the store manager of Darcy Hyundai. stated “there’s nothing I can do” “no loaners, or time to check your vehicle. you have to wait” My fix was I took the Hyundai to a different trustworthy car dealer “Dralle Watseka” I traded the vehicle for a different vehicle, I will never purchase a vehicle from Darcy again! The Darcy experience was a great financial loss to me

July 02, 2023

Dealership Rating
Employee Rating

Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c More

by meldee4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 27, 2023

Dealership Rating
Employee Rating

We were very satisfied. All the people we dealt with were friendly. The waiting room was comfortable and clean. More

by bjchan53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jayson Mirabella

Jan 28, 2023

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We can't thank you enough for your feedback and business. We are glad everything went as well as expected while you were here. Should you need anything else or have any questions, please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 24, 2023

Dealership Rating
Employee Rating

Never have an issue . Service is always timely and within a reasonable timeframe. Really appreciate the courtesy car wash . More

by johndean1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gall, Jayson Mirabella

Jan 28, 2023

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad everything went as well as expected while using our service department. If there is anything more that we can do for you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 15, 2023

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Employee Rating

This dealership is clearly concerned with customers service and satisfaction. From the time I came in to the time I left was great More

by bobbliese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2023

D'Arcy Hyundai responded

Thank you for taking the time to stop by and allowing us to work on your vehicle needs. We appreciate your feedback and business and are happy you were able to experience the D'Arcy Difference. If there is anything more that we can do, please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

December 02, 2022

Dealership Rating
Employee Rating

Parts man and service man were both courteous and professional. No issues to report. Coffee was excellent. More

by Leskern
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Frank Guerra, Dominick Skirp

Jan 04, 2023

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

November 22, 2022

Dealership Rating
Employee Rating

VERY PROFESSIONAL REPAIR ON REPLACING MY OUTSIDE DOOR HANDLE LOOKS AS GOOD AS THE DAY I BOUGHT THE VEHICLE PAINTING AND INSALLATION OF SAME A-1 THANKS More

by ROKYN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2023

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

November 06, 2022

Dealership Rating
Employee Rating

Very friendly, clean. Professional. Customer Sevice is quick and nice. Service area is well maintained and appears to be well organized and very efficient. More

by rlacl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2023

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

October 19, 2022

Dealership Rating
Employee Rating

Promptly met when I arrived and checked was told where to wait and if I needed anything to let them know. Work was completed quickly and I was on my way. More

by Dad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2022

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

September 26, 2022

Dealership Rating
Employee Rating

The service was super fast and communication was awesome. This will be my new dealership for service and for when my family needs a new car. More

by LaurenVal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wagner, Jayson Mirabella, Frank Guerra, Dominick Skirp , Wilfredo "Freddy" Bustamante

Oct 03, 2022

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

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