Frank Guerra

D'Arcy Hyundai responded

Thank you so much for your wonderful feedback, John! We truly appreciate your kind words about our team’s honesty, friendliness, and dedication to great service. It means a lot to hear that you felt well taken care of and that our employees made your experience enjoyable. We take pride in delivering excellent service and creating a positive environment for our customers. We look forward to serving you again soon! Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

D'Arcy Hyundai responded

Mr. Clarke, thank you for taking the time to share your concerns. We understand how important clear communication is, especially when it comes to warranty coverage. To clarify the situation, our team only proceeded with the repair after receiving your approval. As John explained during your follow‑up conversation, the approval message you responded to clearly stated that the bulb replacement was not covered under the extended warranty, as bulbs are considered wear‑and‑tear items by all manufacturers. For full transparency, John also provided you with the screenshot showing the exact approval you sent. Our process is designed to ensure customers stay in control of every step: • Your vehicle is inspected • You receive a text with the findings, pricing, and a video walk‑around • You choose to approve or decline the work • We proceed only after your authorization In this case, the description you received did specify that the work was not covered by warranty, and approval was still given. Had the details been fully reviewed at that moment, you may have chosen to decline the repair — and we would have gladly closed the repair order for you to pick up your vehicle. It seems the information may not have been read closely before approval, and we’re sorry for any confusion that caused. Our goal is always to make the process as transparent and straightforward as possible, and your feedback helps us continue improving communication. Thank you again for bringing this to our attention. We hope you have a great day. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

D'Arcy Hyundai responded

Thank you for your feedback! We're delighted to hear that you found our dealership clean and welcoming. It's great to know that the Costco paperwork was ready for you, making the process smooth and hassle-free. We take pride in offering a large inventory, so we're glad you had plenty of options to review. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409 - 4905

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Difference with our online community. We are glad you were able to work directly with Jorge. He is great to work with as he takes care of you just like family. Congratulations on your new vehicle, we are happy you were able to experience the D'Arcy Difference. In the event you may need anything else from us, please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience with our online community. We can't thank you enough for allowing us the pleasure and privilege of working with you and earning your business. We do everything possible to ensure you have a seamless vehicle shopping experience from the comfort of your home to ours. Congratulations on your vehicle and welcome to the D'Arcy family! Isa Romero - Public Relations Manager D'Arcy Hyundai- (815) 409-4905

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy Hyundai experience. We are happy to hear you had a pleasant experience while here with Frank. Please let us know if there is anything more, we can do for you. We look forward to working with you on your next visit. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725 -5200

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200