John Mazurek | Page 6

2nd Car from Pam Very happy with our Explorer and the Fusion we bought before it. Pam was very professional and always has the car I wanted to see ready for a test dri Very happy with our Explorer and the Fusion we bought before it. Pam was very professional and always has the car I wanted to see ready for a test drive. My son also bought a Fusion from Pam and our daughter bought a fiesta from Fair Oaks. More

Report | Print

Great experience! I asked Jeremy to find me a used car with certain criteria and he did it exactly what I wanted . Great job!!! I will never go any where else to buy a I asked Jeremy to find me a used car with certain criteria and he did it exactly what I wanted . Great job!!! I will never go any where else to buy a car. More

Report | Print

Very Dissapointed!!! My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The win My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The winter of 2011 we noticed the heat on the drivers side was not blowing warm or hot air, in fact, it was cool air and with very little force. The passenger side would get hot and expel quite a force of nice heat. So we brought the vehicle to Fair Oaks and my husband mentioned that he felt a blend door wasn't working properly. They told us they saw nothing wrong but flushed the coolant for us. There did seem to be heat on the drivers side but still no real force of heat when I first got the vehicle back, Within a few days it got cold again. So we brought it back..they flushed it again saying nothing is wrong. The following winter started with the same problem and we brought the vehicle in again with the same complaint. Again, they flushed the coolant and it seemed to give me some heat on the drivers side. So... now the car is out of warranty and the exact same problem arises. We bring the vehicle in and they magically diagnose the problem!! They tell us the blend door actuator needs replacing and will cost us $450. My husband explains this is the same problem we have had since purchasing the vehicle and feels this should have been fixed properly when it was under warranty. Of course, we got nowhere with that. So he talked with the service director, Mark Benakovich, his response is, "You've never spent any money in our service department and you expect us to fix this for free?" Free?????? This is my second car I've bought there and both times I bought extended warranties!!!! That certainly was not free! How about all of our time being inconvenienced by bringing the vehicle back in for the same issue and not having heat in my car...you wasted my time repeatedly and left me with no vehicle each time. My husband does our oil changes and brakes himself...sorry you have been so inconvenienced by us for not having you do those services. My husband asked the service director, "How would you feel if this was your vehicle?" Mark Benakovich, service director responded, "Not my car, not my problem!" I think you have shammed us and have taken advantage of us!! We have friends who had similar experiences at Fair Oaks! We will take this further and will make sure our friends, family, employees and Facebook friends know how crooked you operate. We have already contacted Ford Corporate and lobbied a complaint. Next is BBB. You'll never receive another dime from us! More

Report | Print

My first car Buying my first car of course was a treat, but the entire process of getting the car was easy and stress free. Every Ford salesman/worker was knowledg Buying my first car of course was a treat, but the entire process of getting the car was easy and stress free. Every Ford salesman/worker was knowledgeable in their craft and really expressed enjoyment and devotion to getting me the car I wanted. I will definitely be buying from them again. 5 out of 5 satisfaction gaurentee! More

Report | Print

AWESOME-AWESOME-AWESOME There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich and Pam Hammersmith, and Bob Wojtan made the transition into our new truck flawless! We will meet again when we buy our fourth for sure!!!!!!!!!!!!! More

Report | Print

Explorer I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has als I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has also provided very helpful service in the sales and preparation of the vehicle. I use Fair Oaks for my regular scheduled service of my vehicles also and everyone there is professional and timely. More

Report | Print

New car purchase My experience with the dealership was exceptional from the initial contact with my service manager to the new car sales representative. The team work My experience with the dealership was exceptional from the initial contact with my service manager to the new car sales representative. The team worked very hard to get me the vehicle I needed to satisfy my requirements. They provided valuable and timely information while locating and delivering the vehicle that fit my needs perfectly. I was treated with a high degree of professionalism. Kudos to Jeremy Bloom and John Mazurek for their effort! More

Report | Print

Fair Oaks is Fantastic! We have purchased several vehicles from Fair Oaks Ford over the years, including our just purchased 2016 Ford Escape and it just keeps getting better We have purchased several vehicles from Fair Oaks Ford over the years, including our just purchased 2016 Ford Escape and it just keeps getting better and better. Jeremy Bloom is our sales agent and could not be more accommodating with his time and expertise and patience, not to mention making the experience even a little bit fun! Sales manager John Kranovich is always welcoming and helpful as well and greets us every time with a handshake and a smile and lots of Ford goodies . The service department cannot be beat, whether it is service under our extended warranties or services we pay ourselves. Every member of the service team is helpful and knowledgeable and friendly and if waiting for your vehicle, they have a comfy area with wi-fi and refreshments as great as any coffee house. We cannot imagine a better experience anywhere else and highly recommend Fair Oaks Ford. Pam and Gary Leavenworth/Naperville, Illinois More

Report | Print

Excellent sales and service experience! I used to take my 2012 Mustang for service at the older location on Ogden. Always very friendly and professional. Unfortunately I sold that Mustang an I used to take my 2012 Mustang for service at the older location on Ogden. Always very friendly and professional. Unfortunately I sold that Mustang and regretted it...Until one day I decided to stop in on Saturday at Fair Oaks Ford Lincoln... That's where I met Clint Schreiber ( aka... Robert De Niro! lol ) he was very friendly (funny) and patient throughout the entire process. No pressure sales tactics and he worked with me to get a good deal on a 2016 Focus ST. Even though I was there on a Saturday and stayed after hours to complete the transaction I never felt pressured or rushed to purchase the vehicle. I am very pleased with Fair Oaks Ford Lincoln and I recommend that if you are in the market for a new or used vehicle stop in here before you purchase from someone else... You won't be disappointed. From sales to service they will treat you right. More

Report | Print

Great service and sales Fair Oaks Ford-Lincoln has been my family's favorite dealer for 25 years. I have experienced professional sales and service experience with all of my Fair Oaks Ford-Lincoln has been my family's favorite dealer for 25 years. I have experienced professional sales and service experience with all of my vehicles. The staff has never pressured my wife or me at any time. Prices are very competitive and the technicians are knowledgeable. More

Report | Print