John Krajnovich | Page 33

It was a great car buying experience from the first greeting through the final handshake. Serafin Castelan and John Krajnovich worked hard to find the vehicle we wanted and worked out a great deal. I a greeting through the final handshake. Serafin Castelan and John Krajnovich worked hard to find the vehicle we wanted and worked out a great deal. I also appreciate how Fair Oaks is such a strong member of the Naperville community and supporter of many not-for-profit organizations such as Singing for Seniors. I'll be recommending them to anyone who asks. More

Report | Print

This is my 3rd new car that I have bought from this dealership & would recommend it to anyone. My parents have also bought from this dealership. It is very close to my house and everyone is so friendl dealership & would recommend it to anyone. My parents have also bought from this dealership. It is very close to my house and everyone is so friendly & helpful. More

Report | Print

Staff dealt with not in above listing: Dave Vargo and Douglas Gose. Good purchase experience. Friendly staff. Very accommodating.We are enjoying our 2010 CPO Escape. Great sales and service staff. Have d Douglas Gose. Good purchase experience. Friendly staff. Very accommodating.We are enjoying our 2010 CPO Escape. Great sales and service staff. Have dealt with parts dept. in the past and was very happy. I like the Ford and Lincoln Vehicles. I would highly recommend Fair Oaks Ford to everyone. Thanks, Stan Rousonelos. More

Report | Print

We bought a Focus from Jeremy in October and the We bought a Focus from Jeremy in October and the experience was fantastic. The whole staff is friendly and knowledgable, Bob was great, and the GM e We bought a Focus from Jeremy in October and the experience was fantastic. The whole staff is friendly and knowledgable, Bob was great, and the GM even came in and had a friendly conversation with us. I couldn't recommend these guys enough. Anytime we have a question they have an answer, one of the few places left that believe in great customer service! More

Report | Print

I had a great experience over the few weeks I spent with the ford team finding the right car for me. They were friendly, patient with me and my kids and easy to work with. In the end, I was very comfortab the ford team finding the right car for me. They were friendly, patient with me and my kids and easy to work with. In the end, I was very comfortable with my purchase as well as excited. More

Report | Print

I had a great car buying experience at Fair Oaks Ford. I was not pressured and felt like I was a long lost friend. I bought an MKZ Hybrid and the driving experience has been outstanding. The gas milea I was not pressured and felt like I was a long lost friend. I bought an MKZ Hybrid and the driving experience has been outstanding. The gas mileage has been at or above the advertised mileage ratings and the timing for my purchase could not have been better with the high gas prices this past summer. I recommend this dealership to anyone buying a new vehicle. Tim Benecke More

Report | Print

We have been purchasing vehicles at Fair Oaks Ford since 2007. We have always received excellent service,non pressure sales,friendly service, and excellent trade-in value! We feel 100% confident when purch 2007. We have always received excellent service,non pressure sales,friendly service, and excellent trade-in value! We feel 100% confident when purchasing a vehicle from Fair Oaks Ford and would not go anywhere else! Thank you to the staff of Fair Oaks Ford! Martin and Susanna Bullis More

Report | Print

Well I am once again here to rate another new vehicle purchase at Fair Oaks Ford-Lincoln. I am beginning to lose count of how many vehicles I have purchased (seven and counting) at Fair Oaks Ford-Lincol purchase at Fair Oaks Ford-Lincoln. I am beginning to lose count of how many vehicles I have purchased (seven and counting) at Fair Oaks Ford-Lincoln and that is because of the wonderful customer service I have always received. It starts from the top with General Sales Manager-John Krajnovich, Internet Sales Manager-Craig Holsman, Customer Relations Manager-Robert Wojtan, and Finance Director-Doug Gose. All of these people do a wonderful job with providing the customer with a pleasant vehicle purchase experience. My latest purchase on August 4, 2012 was a 2012 F-150 Lariat Crew Cab 4x4 and let me tell you I could not be any happier with my new truck and the great customer service I received. Unfortunately I gave Internet Sales Manager Craig Holsman a tough job in finding the right F-150 for my needs. I needed a truck with the max tow package. I didn't know it would be so difficult to find such a truck with the options I wanted. When I was ready to give up and wait til another time to purchase, Craig keep looking and eventually found the truck that fit my needs. Craig had the new truck delivered to his dealership in a couple of days and it was ready for delivery on the day I was ready to purchase. Craig is the best person I have every had the pleasure of purchasing a vehicle from. I will always recommend Craig to my family and friends if they have a need to purchase a new vehicle. Fair Oaks Ford has a true professional working at their dealership. Working with Customer Relations Manager Robert Wojtan was also very pleasant. I was very hesitant to purchase the protection package for my new truck but Robert explained the benefits of the package and since my new truck might have to be parked full time outside it made sense to have the "extra protection". I appreciated the help with this decision Robert Wojtan gave me. Last but not least Finance Director Doug Gose again went above and beyond with helping secure my financing. He took his time to explain all the paperwork thoroughly and made the sure I was happy with the deal. I even got to experience working with the service department after only three days of owning my new truck. I thought I was having an issue with my new truck. I stopped by the service department and after speaking with the service staff and having a service technician take a ride with me to hear first hand what I was talking about, it was nice that everyone in the service department took their time to help explain what was going on with my new truck and to make sure I was helped put at ease that nothing was wrong. I am happy to tell everyone that I am a loyal Fair Oaks Ford-Lincoln customer and that you will not be disappointed in doing business with Fair Oaks Ford-Lincoln. More

Report | Print

Craig H. did a great job trying to find the elusive 2013 Escape; ultimately reserving one the dealer had on order which saved us a few weeks had we ordered one. When the car arrived while Craig was on vacat Escape; ultimately reserving one the dealer had on order which saved us a few weeks had we ordered one. When the car arrived while Craig was on vacation, Jeremy B. stepped in and did an awesome job completing the sale just as Craig promised- No Surprises. Jeremy made sure the car was ready to test drive when we got there and explained all the features including helping to Sync our mobile phone. The paperwork was easy and straight forward to understand. Sales Manager John K. supported the negotiated price we wanted and made sure we were completely satisfied before we left.The whole process was surprisingly low pressure respectful and courteous. I think its also important to mention that when Ford announced the recall, one of their mechanics Mark F. contacted me on my cell phone before I even heard about the recall on the news. He along with the service team at Gurnee Ford had coordinated picking up the car within the hour and gave us a loaner until the repairs were made. The repairs also happend in the time frame promised and we are excited to have our new Ford Escape....Thank You Fair Oaks and Gurnee Ford! More

Report | Print

Blown away by John and his dealership! I went in looking for a used something to replace my van that had just blown up, I told John I needed something with 4 wheels, a motor and low payments...He went above for a used something to replace my van that had just blown up, I told John I needed something with 4 wheels, a motor and low payments...He went above and beyond anything I could have ever expected helping my husband and I crunch the numbers and looking at everything and in the end we decided on a NEW Ford Fusion! There was absolutely no pressure and the staff is OUTSTANDING. We were at the dealership for several hours and the entire experience was like spending an afternoon with friends. More

Report | Print