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John Kluber
John Kluber at Crest Cadillac
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John Kluber

Assistant Sales Manager

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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3 Reviews

I utilize my over 30 years of retail sales and customer service experience to help each of my clients select the perfect vehicle for the best value of their dollar. I pride myself on providing a luxury experience, while empowering my clients with the information necessary to make the best educated purchasing decision for them and their family.

Dealership Experience

2 yrs, 1 mo

Industry Experience

2 yrs, 1 mo

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3 Reviews

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3 Reviews of John Kluber

May 31, 2024

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Employee Rating

Was very helpful and knowledgeable, she took the time to explain every detail about the vehicles I was looking into! More

by Alex
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jenny Joseph

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Jun 03, 2024

Crest Cadillac responded

Thank you for your fantastic review! We're thrilled to hear that our team member was helpful and knowledgeable, taking the time to explain every detail about the vehicles you were interested in. Your satisfaction is important to us, and we appreciate your kind feedback. We look forward to assisting you again at Crest Cadillac!

March 28, 2024

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Crest Cadillac delivers excellence in customer service and that is manifest through its employees, including Bret Bonin! Bret is personable, thorough, professional and extremely responsive- even on the we More

by Monica from Plano
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Myles Bates, Bret Bonin , Jason McClellan; Bryan Oldham

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Apr 01, 2024

Crest Cadillac responded

Wow! Thank you for this incredible review! We strive to deliver exceptional customer service, and it means the world to know we're achieving that goal. We're so happy to hear you've been treated like a celebrity! That's exactly the experience we want to create for every customer. The fact that you call Crest your "forever go-to dealership" makes all our hard work worthwhile. Thank you again for choosing Crest Cadillac and for recognizing the dedication of our employees, especially Bret. We look forward to exceeding your expectations on your next visit!

January 04, 2024

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Crest Cadillac accepted an offer I made to purchase a vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this cond More

by TeamC
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Caleb Brosin, Matt Riedl , Mike Brosin

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Jan 08, 2024

Crest Cadillac responded

Thank you for sharing your experience with us. We regret any frustration caused by the unavailability of the vehicle you were interested in. We want to clarify that securing a vehicle involves completing the payment process. As you acknowledged with our sales staff, you were shopping around and declined to complete the wire transfer before your friend could test drive the vehicle on 12/30. Because the vehicle was not paid for, it was still open for sale, and it was subsequently sold on 12/28. We understand your disappointment and appreciate your understanding of the situation. After the sale of the vehicle, our team worked diligently to assist you in finding an alternative vehicle, both within our inventory and outside of Texas. We apologize for any inconvenience and appreciate your consideration of the circumstances. Unfortunately, our inventory changes daily and we are unable to predict when a vehicle might sell. We understand the disappointment that can come with getting your hopes up for a specific vehicle, but we have to adhere to the guidelines set in place for the sale of our vehicles. If there is anything else you wish to discuss further, Please contact Mike Brosin at mbrosin@vtaig.com

Jan 08, 2024

TeamC responded

This response from the dealer is not factual. I was emailed by John Kluber at Crest Cadillac at 5:28 pm on December 28, 2023, the following, “We will do the 22,326 before fees and taxes. Please give me a call at my mobile number below to discuss warranty options….”. I called and spoke to John about warranty options. We discussed how the sale would proceed the next day including Crest sending out a mobile notary and completing the wire transfer. I was asked to email my license and insurance which I did at 6:01 pm, with the following message “Attached are copies of auto insurance and driver’s license. Please let me know if you need anything further.”. This would have been the moment to mention a deposit or anything else required to secure the vehicle. Instead, this is the message I received back at 6:34 pm, “Got it and thank you... Will be in touch tomorrow morning and enjoy your evening:)“. The following statement is misleading and a fabrication, “As you acknowledged with our sales staff, you were shopping around and declined to complete the wire transfer before your friend could test drive the vehicle on 12/30“. I did tell John Kluber that I had been looking at other vehicles prior to the acceptance of my offer. We discussed on the phone that my friend would drive it just to confirm the purchase that would take place the next day. We had agreed to complete the purchase the next day. At no point was I told I needed to put down a deposit or wire the money on 12/28 to secure the vehicle. Matthew Riedi attempted to find me a similar or better vehicle. However, no vehicles were found that matched the price point or quality of the vehicle Crest agreed to sell me. When I suggested that Crest make up the price difference for a similar vehicle, I was called a “Bully” by the manager, Mike Brosin. As a result, we had to pay $2,500 more for a similar vehicle.

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