John Kim | Page 15

Unprofessional and unskilled I am very surprised with the degree of unprofessionalism and ineptitude I experienced when dealing with this dealership. It is really hard to disappo I am very surprised with the degree of unprofessionalism and ineptitude I experienced when dealing with this dealership. It is really hard to disappoint Lexus customers and turn them away from this brand. Jim Falk employees however managed to do just that. Lexus would benefit from supervising how dealerships are hurting its brand. More

by FARHAD1 Verified Customer Verified Customer

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We all know that Lexus is a luxury car plus your located at beverly and a touch on that it is expected that your customer service is highly excellent. But that's not what i experienced on this store. For ex at beverly and a touch on that it is expected that your customer service is highly excellent. But that's not what i experienced on this store. For example: 1. My agent didn't explain me well about the car i want. We do test drive but he did not say anything about the car. Even the turn over part. He didn't even teach me how to use the features in the car. 2. When processing the papers, they should inform us that it would takes hours to wait. So that we can take some lunch especially I have my kids that time. 3. When i got a car and drove from home i realized that the seat cover is not what i expected and i want to be change. so i called them and talk to the manager and he said just bring the car here and they gonna change it. When i got there, on that day i bought. He told me, that my co-signer should be here and also there's no time to process. Its just like what?!? And why you would tell us to go if you cant cater us? And why you didn't inform me that my co-signer should be there too?Just wasting our time for nothing. But still what can we do. They advice me again to go back tomorrow. Now, i called them to prepare the papers and the car cause i dont want to stay more hours anymore there and I'll just use my lunch break and needs to go back to work. And they said, YES its ready. So we went there with my co-signer and still we've WAIT for 2-3 hours. So where are they said that is READY? Such a frustration. Please, if you say its ready it should be ready and you should mean it. Our Time is gold and precious. That's why i called before i go, making sure everything's ready. 4. And lastly, when i receive my car, there is a net organizer on my trunk. Since they change it, my new car don't have a net organizer on my trunk. I keep calling since last week and until now there is no update or response. Surely, i will not recommend this dealership store to my family and friends. I didn't expect that's the way they handle a customer. More

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Good service everything was done on the phone and they delivered the vehicle to my house with great care and sign all the paperwork at my house thanks to all of you for the service. delivered the vehicle to my house with great care and sign all the paperwork at my house thanks to all of you for the service. More

by BHANGOO2001 Verified Customer Verified Customer

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Great experience! Nice sales person, management, and financial assistance. Easy trade-in. Each step of the way, clearly explained. I really do Love my UX! financial assistance. Easy trade-in. Each step of the way, clearly explained. I really do Love my UX! More

by TSUEGIRL Verified Customer Verified Customer

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Freddy and Fook were amazing! Freddy went above and beyond to make sure I found the vehicle I was look for and was happy with it. beyond to make sure I found the vehicle I was look for and was happy with it. More

by CHACONCAESAR Verified Customer Verified Customer

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LEXUS RELATIONSHIP I bought a Lexus in 2007 so I just wanted another one, my son and John have a friendship and they worked out a good deal for me to get another. Thank I bought a Lexus in 2007 so I just wanted another one, my son and John have a friendship and they worked out a good deal for me to get another. Thanks John and Juanito, you both rock. More

by ARSENIAFORD Verified Customer Verified Customer

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Experian was smooth, easy, and very pleasant. I had no issues at all. Highly recommend Juanito, he will definitely take care of you and your needs! issues at all. Highly recommend Juanito, he will definitely take care of you and your needs! More

by HONEYGIRLTEA67 Verified Customer Verified Customer

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Great service Everything was great. The only things that did not happened that would have been nice was as my garage door opener and my cell phone did not sinc. Everything was great. The only things that did not happened that would have been nice was as my garage door opener and my cell phone did not sinc. Otherwise Juanito was great! More

by ALEXGREENBERGLB Verified Customer Verified Customer

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This is a chaotic and disorganized Lexus dealership. Nobody knew what the last person said or did and they took forever to process the paperwork. The car basically sold itself although there was no offe Nobody knew what the last person said or did and they took forever to process the paperwork. The car basically sold itself although there was no offer to test drive it or actually see the car in bright light. More

by ebreisch98 Verified Customer Verified Customer

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Very professional and friendly dealership. I would definitely recommend to my family. I will return once my lease comes to an end. Thank you so much! definitely recommend to my family. I will return once my lease comes to an end. Thank you so much! More

by MILLSAPGREGORY Verified Customer Verified Customer

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