John Horrell | Page 2

I wish they would offer rental car included with service don Trust mean alot in my vehicles that service them and the craft of excellence and quality from new to used cars and knowledgeable service given to me. Trust mean alot in my vehicles that service them and the craft of excellence and quality from new to used cars and knowledgeable service given to me. More

by ZYLAN.SMITH Verified Customer Verified Customer

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These guys are great! Scott Hamilton and Nic Haltenhof went the extra mile for a great deal on a Ram Pickup! I am a lifelong customer and I believe this was my 19th vehicle Scott Hamilton and Nic Haltenhof went the extra mile for a great deal on a Ram Pickup! I am a lifelong customer and I believe this was my 19th vehicle from this dealership! These guys are the reason I keep coming back. More

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Listening to customer and vehicle I’ve visited this dealership more than 5 times. The majority of the visits was to try and find & fix a popping noise in my 2019 truck. The 1st time th I’ve visited this dealership more than 5 times. The majority of the visits was to try and find & fix a popping noise in my 2019 truck. The 1st time they worked very hard and found a hole in my exhaust. They replaced some of the pipes and thought that would fix it. It didn’t fix it so I came back a couple days later. The dealership again searched and adjusted the resonator. That also didn’t make the pop go away. I returned a couple weeks later. The new service tech rode along and said he’s 100% sure it was my MDS, and there was nothing that could be done to get rid of the popping noise on my brand new 2019 truck with 2500 miles. I felt that was unacceptable as this is a new truck and it shouldn’t pop while driving. I had to go back again but this time I had to involve Chrysler. After leaving my truck again overnight, they ran tests and said I needed to ride with my new truck in a certain mode to not hear anything. When you ride in that mode it rides differently and brakes differently and I lose my fuel efficiency. So that makes since to put a bandage on a problem by turning the MDS off but knowing there’s still something wrong in regular drive. Problem is the new service tech was not working on the pop noise but some other noise. The new tech said he never heard the popping noise, but the original service tech not only heard the popping but duplicated it. So why change in the middle of trying to figure out what the problem is. This is why I can’t give 5 stars. This isn’t a bad dealership I don’t like changing midstream. I just want to enjoy my new truck. More

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Fast and friendly All star dodge has been very friendly to us at the time of purchase and over the last year dice our purchase. The service department has been very pro All star dodge has been very friendly to us at the time of purchase and over the last year dice our purchase. The service department has been very professional and friendly. Appreciate text messages about service needing to be done and while vehicle is in for service. Service has been very prompt. More

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Top notch The service here was top notch. The wait wasn’t long and the service was great. I will continue to use this dealership for my auto service needs.. The service here was top notch. The wait wasn’t long and the service was great. I will continue to use this dealership for my auto service needs.. More

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Best service Went in for regular services and a recall - everything was done in a timely manner with knowledgeable employees who were great to work with. Clean and Went in for regular services and a recall - everything was done in a timely manner with knowledgeable employees who were great to work with. Clean and friendly with great attention to detail. More

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Fast, reliable and friendly John got us in and out fast. He explained everything and even gave us a senior discount. We will come back again. Nice sitting area. John got us in and out fast. He explained everything and even gave us a senior discount. We will come back again. Nice sitting area. More

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All Around Great Service! I came in for a diagnostic on the air quality system.(BEST PRICE OF ANY CHRYSLER DEALER IN TOWN!)They did all the tests...checked and re-checked. They I came in for a diagnostic on the air quality system.(BEST PRICE OF ANY CHRYSLER DEALER IN TOWN!)They did all the tests...checked and re-checked. They found out what was wrong and explained it carefully to me. They they were extremely thorough and easy to understand. John quoted the price to replace the part. (Very fair price) But he knew just last week I had bought the same part and it was installed at another repair shop in town. John informed me what they would charge to replace it again.. but he was totally honest. He said- if I were you since you have a warranty with the other shop and you just had the work done last week, at it is under warranty check them out first! But we are here to help whenever you need us! Thanks for everything John! I will be back for sure for anything I need in the future! More

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Great Service Couldn’t have been easier to work with. Everyone was very polite and professional. I will always go to all star for all of my auto needs. Couldn’t have been easier to work with. Everyone was very polite and professional. I will always go to all star for all of my auto needs. More

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Service Friendly fast service ..familiar faces..I have puchased four vehicles from this dealership simply because of the laid back atmosphere ..selection..tre Friendly fast service ..familiar faces..I have puchased four vehicles from this dealership simply because of the laid back atmosphere ..selection..treated with respect...that simple. More

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