John Hartgenbush

Excellent service at the ford dealership. My vehicle was fixed promptly and ahead of schedule then what I expected. The service manager was extremely nice and welcoming, definitely will let m My vehicle was fixed promptly and ahead of schedule then what I expected. The service manager was extremely nice and welcoming, definitely will let my friends to bring their vehicles to hawk ford in st Charles More

by BRANDONVDW Verified Customer Verified Customer

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Excellent service a truly professional shop with outstanding customer service will definitely come back to do my repair's and services outstanding customer service will definitely come back to do my repair's and services More

by CAMPBELL.KEVIN11 Verified Customer Verified Customer

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Welcoming service staff. Took care of all my needs. My vehicle was done promptly and washed. Recommend Hawk for for all your needs Took care of all my needs. My vehicle was done promptly and washed. Recommend Hawk for for all your needs More

by DDKOTCH2 Verified Customer Verified Customer

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This dealer returned my car after service with a mismatched hubcap on one of the tires. They did not admit fault, even though their video clearly showed that I brought the car in with 4 matching hub mismatched hubcap on one of the tires. They did not admit fault, even though their video clearly showed that I brought the car in with 4 matching hubcaps. They offered to order a new one for me, but when the part came it was only the center cap. I waited about a month for the correct part, and was given a full set of hubcaps, but without any center caps. They did not offer to install the new hubcap. This cost me quite a few hours of my time trying to resolve the issue, which was never resolved to my satisfaction. More

by MSIMANIS Verified Customer Verified Customer

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Always professionally handled in service Thanks to the Team at Hawk Ford of St Charles. Team at Hawk Ford of St Charles. More

by CRANEZOO Verified Customer Verified Customer

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It sucked! No phone call back from the owner or general manager when asked multiple times No phone call back from the owner or general manager when asked multiple times More

by SCOTTHAACKER Verified Customer Verified Customer

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I recently had fantastic service from Hawk Ford. I scheduled a 40,000 maint review. They did the inspection and called me to say “all good, nothing needed.” Literally zero oversell! They even picked I scheduled a 40,000 maint review. They did the inspection and called me to say “all good, nothing needed.” Literally zero oversell! They even picked up and returned my car, no charge. I'd give them a 10 stars out of 5. More

by GDEPACE Verified Customer Verified Customer

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Great service from the quicklane department. They got my car in on time and did a great job They got my car in on time and did a great job More

by BGATES Verified Customer Verified Customer

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The salesman I had did a good job with answering all my questions and doubts. He assured me the price we discussed was the total out the door price. questions and doubts. He assured me the price we discussed was the total out the door price. More

by Scottbrod1970 Verified Customer Verified Customer

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Steve & John in Service run a very tight ship-EXCELLENT service and Tyler(Shop Mechanic) is great to work with and chat on my Bronco when completed. I also rated the Sales & Mgmt. Team Members with the ra service and Tyler(Shop Mechanic) is great to work with and chat on my Bronco when completed. I also rated the Sales & Mgmt. Team Members with the ratings.... whew & WOW, I handed out a TON of well earned Gold Stars today!!! Must be from the F-150 Shelby, the F-150 Tremor and now the Bronco Raptor all purchased at Hawk Auto in St. Charles & to top it off, my wife drives a Nissan Armada from next door!!! David H. More

by David H. Verified Customer Verified Customer

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