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John Gaines
645 Reviews
John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.
Read moreDealership Experience
16 yrs, 6 mos
Industry Experience
17 yrs, 6 mos
645 Reviews
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645 Reviews of John Gaines
Verified Customer
April 23, 2021
The service people are always kind, thoughtful and willing to explain the work and/ or charges. The waiting room is clean, comfortable and quiet. A good place for a 77 year old female on her own. T willing to explain the work and/ or charges. The waiting room is clean, comfortable and quiet. A good place for a 77 year old female on her own. Thanks. More
by mysmallwood1
April 21, 2021
Customer service was excellent. Always stayed in communication and let us know exactly what’s going on and how long it will take. Continuous updates which we appreciate. I can’t speak highly enough communication and let us know exactly what’s going on and how long it will take. Continuous updates which we appreciate. I can’t speak highly enough for customer service we experienced. More
by jeliasa833
April 20, 2021
Great service! Explained everything completely and gave me updates while being serviced! I will definitely tell other Volvo owners to take their vehicles to this service department me updates while being serviced! I will definitely tell other Volvo owners to take their vehicles to this service department More
by Michael Byington
April 14, 2021
I appreciate the professionalism and kindness that John showed when working with me. We haven’t been Volvo owners long but have been very happy with all of the support offered. showed when working with me. We haven’t been Volvo owners long but have been very happy with all of the support offered. More
by NICCI
April 14, 2021
The service group at this dealership is top notch. They are advocates for the customer and it shows, and is also a big relief to a consumer. are advocates for the customer and it shows, and is also a big relief to a consumer. More
by Conorkeaough
Other Employees Tagged: Mike Percival
April 13, 2021
Cory is very nice. He is very polite and straightforward with his information and recommendations. He also is very good at keeping me updated on the status of the repairs. with his information and recommendations. He also is very good at keeping me updated on the status of the repairs. More
by leaf2
April 01, 2021
Really nice people and great service, but $175 for an oil change is daylight robbery. Will only use for emergency from now on. I love my car. change is daylight robbery. Will only use for emergency from now on. I love my car. More
by AJCHEESMAN59
Other Employees Tagged: Joel Palmquist , Charles Erickson
March 31, 2021
TPMS and a/c were not working when I picked up car. On my way back to the dealership to get them repaired , rock broke windshield, cost me $1200. Dealership offered military discount, nothing else. Would not way back to the dealership to get them repaired , rock broke windshield, cost me $1200. Dealership offered military discount, nothing else. Would not have had to go back to the dealership if the car was correctly built. Initial performance is not impressive. More
by Rgarrison61
Other Employees Tagged: Chad Christensen, Joel Palmquist , Aaron Flanagan, Josh in service was great to work with!
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