John Bernard

Wife and I decided to purchase a certified used car though Acton Toyota and pay a couple thousand more than buying thru a private party because we thought it made more sense being that their supposed t though Acton Toyota and pay a couple thousand more than buying thru a private party because we thought it made more sense being that their supposed to go through the entire vehicle to make sure it’s a great car. Unfortunately, a few days after we bought it we took it to the car wash and immediately after being washed you could see about 30 plus chip marks on the front end. Another words, it’s as if they took a magic marker and filled in all the chip marks so that the paint looked in perfect condition. Then, about 3 days after we bought it the brakes started squealing so we took it by our usual mechanic and he said they installed the cheapest brake pads on the market and also the rotors needed replacing. Then a couple days after that the radio stopped working. We brought this to their attention and they had us bring it in for their mechanics to look at and of course they came uo with some song & dance that the 5 year extended warranty we paid thousands extra for didn’t cover any of the issues. Also, the tires are the cheapest junkiest tires you can buy so it’s absolutely horrible in the snow even though it’s an all wheel drive. In fact, our compact 2 wheel drive Chevy Sonic is ten times better in the snow. We actually won’t even drive it in the snow because it’s so bad because of the horrific tires they put on it. Needles to say, we will never buy a vehicle from them EVER AGAIN!! In fact we’re trying to warn everyone not to buy from them. They completely lied to us and especially about thev 5 year extended warranty thats absolutely useless. We’re absolutely furious with them. We paid thousands more with the expectation that it would be a better car, especially since its a a“certified” pre owned vehicle. Once they sell you the car they could care less about helping you and instead they give you the run around and absurd excuses as to why their not responsible for anything after the sell. I gave them one star but they don’t even come close to deserving even a one star. Please please please don’t ever buy a vehicle through Acton Toyota. It’s been the worst car buying experience I’ve had in over 30 years. Their just nothing but liars. More

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Very pleasant to work with I would definitely purchase another vehicle from them my family has been going to them for years excellent service another vehicle from them my family has been going to them for years excellent service More

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John Bernard did an awesome job helping me replace my 05 Highlander with a new 23 Toyota Rav4 Hybrid XLE. He also did a great job explaining the different models. John kept me informed throughout the purch Highlander with a new 23 Toyota Rav4 Hybrid XLE. He also did a great job explaining the different models. John kept me informed throughout the purchasing process and went through the car in detail upon delivery several times. I highly recommend John for his honesty, knowledge, and commitment to customer satisfaction. More

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Always a pleasant experience. John Bernard was great to work with handling my lease trade in and getting me into my new lease. John was very thorough explaining the whole proces John Bernard was great to work with handling my lease trade in and getting me into my new lease. John was very thorough explaining the whole process. When I picked up the new car he went over everything in detail. The finance department was great as well. More

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I love my RAV4! I just purchased my 3rd vehicle lease with John Bernard at Acton Toyota. It was a great experience working with the Acton Toyota team. John did an I just purchased my 3rd vehicle lease with John Bernard at Acton Toyota. It was a great experience working with the Acton Toyota team. John did an amazing job and he’s the best sales person I have ever worked with to purchase a vehicle. John is very friendly, professional, and knowledgeable about Toyota products. Acton Toyota has truly lived up to the Acton Promise to provide a Simple, Honest & Guaranteed purchase experience. More

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Always efficient. Have not had a bad experience. have purchased 2 vehicles and drove them both for 10 years. purchased 2 vehicles and drove them both for 10 years. More

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Nice people,GOOD JOB, NICE LOCATION, next 495, Acton Toyota is Rd 2A,nice services Toyota is Rd 2A,nice services More

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John Bernard is straight forward, knowledgeable and responsive. I would do business with him again. responsive. I would do business with him again. More

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Acton Toyota of Littleton offers an excellent Customer Service package to its customers. It is this quality that brings me to the Agency. Service package to its customers. It is this quality that brings me to the Agency. More

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John is as good as they come .. I am so pleased with the whole sales experience .. no surprises - straight, upfront, honest & genuine advice thru the entire process. I bought a new truck and made a new fr whole sales experience .. no surprises - straight, upfront, honest & genuine advice thru the entire process. I bought a new truck and made a new friend. More

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