John Barker

There were complications in initial looks at used vehicles. The first vehicle I was looking at with the intent to purchase (2022 Jeep Grand Cherokee L Limited 4x4 - Dark Grey) was sold to another pa vehicles. The first vehicle I was looking at with the intent to purchase (2022 Jeep Grand Cherokee L Limited 4x4 - Dark Grey) was sold to another party as I arrived to the dealership. I was then interested at looking at a 2022 Jeep Grand Cherokee L Limited 4x4 in White that had 41k miles on it. I conveyed and confirmed the unit number multiple times with Travis before driving to the dealership for a test drive. When I got to the dealership I learned that they acquired the wrong White JGC L Limited and not the one I had been asking about. The lack of transparency and follow-through was frustrating and led me to believe that I was being taken advantage of. The system in place to transfer cars of interest between dealerships needs to be improved so that the car a customer requests to look at with the intent to purchase is actually delivered and available to look at. Other than that, John and Travis were friendly and professional in completing my transaction. More

by mikeantol Verified Customer Verified Customer

Report | Print

Excellent customer service. Catered to all my needs and quickly took care of everything I needed. Catered to all my needs and quickly took care of everything I needed. More

by melmoe24 Verified Customer Verified Customer

Report | Print

The service was great and on time. Everything and everyone was really professional. I will refer Everything and everyone was really professional. I will refer More

by aarbricop70 Verified Customer Verified Customer

Report | Print

Such a great dealership! They are very professional and made sure I had exactly what I wanted. Russ, Alex, John, and Hank all worked tirelessly to make sure I was happy. That They are very professional and made sure I had exactly what I wanted. Russ, Alex, John, and Hank all worked tirelessly to make sure I was happy. That kind of experience is rare these days!! 10/10 recommend More

by jenniferwbeach Verified Customer Verified Customer

Report | Print

Worst communication, over priced, non confident, slow subpar service writers and mechanics, push up selling too much subpar service writers and mechanics, push up selling too much More

by rhuff2004 Verified Customer Verified Customer

Report | Print

I was very pleased with the service and the staff is very personal and polite. personal and polite. More

by waresauto Verified Customer Verified Customer

Report | Print

Instantly jumped into action pulled 2 trucks up for me to compare product knowledge was impeccable highly recommended compare product knowledge was impeccable highly recommended More

by jonny.dulin Verified Customer Verified Customer

Report | Print

Nice and courteous. John went the xtra mile to ensure we were taken care of John went the xtra mile to ensure we were taken care of More

by christina55 Verified Customer Verified Customer

Report | Print

John put forth so much time and effort to ensuring he found the right car for me. Right from the very beginning he was thorough with every vehicle he presented. The communication was above and beyond, found the right car for me. Right from the very beginning he was thorough with every vehicle he presented. The communication was above and beyond, and although knowing he had other customers, I felt like I was his main focus until I found the right vehicle (which took a couple weeks). I love my new Grand Cherokee, and everything with the purchasing process and financing with Russ was seamless. My husband and I couldn't have had a better experience purchasing a new vehicle for me after 13 years of the old one, and we are grateful to have Southern CDJR right down the road. The entire team was attentive and very professional while also making us feel comfortable. More

by christina55 Verified Customer Verified Customer

Report | Print

The sales staff and finance personnel offered fanominal service. Russ Beach walked me through the finance portion and answered my near tedious questions with expertese. Additionally Quentin Deck offered in service. Russ Beach walked me through the finance portion and answered my near tedious questions with expertese. Additionally Quentin Deck offered informational follow on post sale walk through leaving no question unanswered. More

by Drevonte Verified Customer Verified Customer

Report | Print