Joel Gappa | Page 5

Go above and beyond to satisfy great customer service although it would be great to receive coupons on more expensive services although it would be great to receive coupons on more expensive services More

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As always Joel was professional, friendly and easy to work with. He had everything ready when we arrived which helped in making our purchase quick and easy. work with. He had everything ready when we arrived which helped in making our purchase quick and easy. More

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I originally planned to look at & test drive SUV's other than Infinit as I had been driving my FX35 for almost 14 years. I loved my FX but thought it might be nice to check out something different so I test than Infinit as I had been driving my FX35 for almost 14 years. I loved my FX but thought it might be nice to check out something different so I test drove a Genesis GV70. The sales guys talked nice, but when they wrote up the paperwork for me to purchase, they turned on the pressure big time & I didn't trust them at all. I walked away from that deal. After I left the Genesis dealer, all I could think was, "I'm not looking any further so I'll go see Joel at Infiniti (Hoffman Estates)". Over the years, my husband & I had purchased 3 or 4 cars from Joel & he was exactly how I remembered him: Trustworthy, extremely knowledgeable, safe, kind, patient, no shenanigans & always willing to spend whatever time I needed to feel comfortable with making the purchase. I love my new QX55 but the whole reason I made a bee line for Infiniti of Hoffman was to purchase my new car from Joel! He's the best! More

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Joel was very knowledgeable, extremely professional and efficient. He ensured everything went smoothly and as we have discussed over the phone prior to my in person appointment. I would highly recommend efficient. He ensured everything went smoothly and as we have discussed over the phone prior to my in person appointment. I would highly recommend him to everyone. More

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Joel was outstanding to work with. Knowledgeable and professional. Overall a great experience. Thank you again for your assistance! Knowledgeable and professional. Overall a great experience. Thank you again for your assistance! More

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Best in class service, highly recommended, Joel provided the best experience I’ve had at any dealership- to date. Joel was very kind, knowledgeable, and rapid processing of any/all documentation. I will rec the best experience I’ve had at any dealership- to date. Joel was very kind, knowledgeable, and rapid processing of any/all documentation. I will recommend Joel to my friends and family as soon as I see anyone in the hunt for an auto purchase, without hesitation. As this is THE 5 star experience I have been searching for my entire life and grateful to have had the stars align as I had met Joel. 3 words, Kind, Passionate, and Knowledgeable! Thank you! More

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Joel was very quick and efficient which is always appreciated once you decided on a vehicle. appreciated once you decided on a vehicle. More

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The most friendly and helpful staff, I came in looking for a used car for my family and thanks to them I was able to find a car that has helped my family in many ways! for a used car for my family and thanks to them I was able to find a car that has helped my family in many ways! More

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Great experience overall! Joel (Sales Consultant) and Pat (GM) went out of their way to make me an INFINITI customer! Joel (Sales Consultant) and Pat (GM) went out of their way to make me an INFINITI customer! More

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Great experience overall! Joel Gappa was a true professional throughout the purchase process and Pat Bobko went out of his way to make me an INFINITI customer. Customer Servic Joel Gappa was a true professional throughout the purchase process and Pat Bobko went out of his way to make me an INFINITI customer. Customer Service was 5-Star! More

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