Joel Fortner

Got my new car Had a great time purchasing my new car from cable dahmer Chevrolet this past weekend. Everyone go see Tyson on the pre owned side for all your new or Had a great time purchasing my new car from cable dahmer Chevrolet this past weekend. Everyone go see Tyson on the pre owned side for all your new or used car needs More

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NO INTEGRITY, DISHONEST, UNPROFESSIONAL AND UNTRUSTWORTHY My experience with Cable Dahmer Chevrolet is on the used car side. I called last Thursday morning to inquire about a vehicle. I spoke with T.J. (T My experience with Cable Dahmer Chevrolet is on the used car side. I called last Thursday morning to inquire about a vehicle. I spoke with T.J. (Troy Burke JR). He told me the car I was inquiring about was available, and I made arrangements with him to “test drive” it to my daughter (30 miles away) on Saturday at noon. T.J. said that would not be a problem, and that he would get the keys to it and hold onto them until I got there at 12:00 noon on Saturday. Come Saturday, I drive 30 miles to the dealership. I was met in the parking lot by a lady who took me to meet T.J. Upon being introduced to T.J. … (remember … I had a 12:00 appointment with him) … I get the “deer in the headlights” look. He had no clue we had an appointment and he had no recollection of our conversation on Thursday. I reiterated our previous lengthy conversation before the light bulb in his head starting getting a little bit lighter, not much, but a little. I might insert in here that I was introduced to T.J. in the middle of the office … he approached chomping (and I use “chomping” literally) on his gum … the overhead music was very loud and sales people were “talking?” back and forth across the room to each other … I couldn’t hear myself think. T.J. then proceeded to leave me standing in the middle of the room to go get the keys to the vehicle. When he returns … no keys. The car is at their GM dealership (not in his office as he promised on Thursday). He then leaves me in the middle of the office, yet again, to get paperwork which would allow me to “borrow” the car to take to my daughter. He takes me to the GM dealership … basically just leaves me in the parking lot, and goes inside. I wait about 10 minutes and he returns with another salesman, who proceeds to inform me that the car had been sold the previous day. So … I drove 30 miles to keep an appointment the salesman couldn’t even recall … for nothing. The 2nd Salesman convinced me to come in and have a seat … “we are going to help you out … we have over 500 cars … we will find you an acceptable car … over and over”. During the course of waiting 3 hours at the dealership for them to “find me a car”, I'm left sitting in the showroom of the GMC dealership, while apparently at the same time, any and all cars I might have an interest in are either "already sold" or "out being test driven". I NEVER TEST DROVE 1 CAR!!! I express my dissatisfaction with several sales people and finally get introduced to Joel Fortner, the used car Sales Manager. He also gave me the same ‘give us a chance, we will take care of you, we have over 500 vehicles’ pitch. I was also introduced to yet another salesman (Noe Ocegueda) who was going to ‘take care of me’. I provided my vehicle requirements to Noe, and after 3 hours and much frustration, left the dealership. On Monday at 11:30 a.m I email Noe to see if they had gotten any cars over the weekend that fit my needs. At 4:19 p.m. I get a response: "Do you want to come in today im here till 9pm or is wensday a better day.. or when can you come in..?? It’s a Malibu sedan 2010 with very low miles Your going to love it I respond back: I need pictures, Car Fax ... color .... price .... all the info ... I'm not coming tonight and I have appointments tomorrow ... but if I like it after you send me all the info then you can bring it to me and help make up for all the time I spent there Saturday ... Deal? To which I never received a response. On Tuesday morning, I call Joel Fortner, Sales Manager. He said he will check on the car Noe was speaking about and call me back. He never called back. I sent him a text at 10:00 a.m. and asked him to text me back, and received no response. When I returned home at 2:30 Tuesday, I had a voicemail from yet another Salesman … Will… ‘the vehicle you asked about is sold but we’ve got one coming Friday morning with more options, let me know if you are interested’ . How can I know if I’m interested, if I don’t even know what the car is? I called Will and left a voice mail at 2:30. No response. I called Will at 5:30 and left a voice mail. No response. On Wednesday, I sent Joel an email laying out all of my frustrations. Got no response. I did get a phone call from Noe shortly after the email to Joel, giving me the specifics about the car he had on Monday, and the stock number to look at it on their website. AND … get ready ... IT’S THE EXACT SAME CAR I ORIGINALLY DROVE 30 MILES TO TEST DRIVE ON SATURDAY AND UPON ARRIVAL WAS TOLD IT HAD BEEN SOLD! PLUS … IT WAS PRICED $1,000 MORE THAN IT WAS PRICED ON THURSDAY WHEN I INQUIRED!!! Needless to say, I was not a happy camper. I asked to speak to Joel and Noe said “he’s gone to lunch right now.” I hang up from Noe and call Joel’s cell. He doesn’t answer. I hang up and call Joel again. He answers and says “I’m in a meeting, can I call you RIGHT back”, and I said “Will you?” and he said “yes”. 2 hrs. 45 minutes later, he finally calls back and leaves a message for me to call him. At this point, I have decided that even a $3,500 trade-in promise (which I'm pretty sure now was a gimmick to get people to come in) cannot buy trust, honesty, professionalism and integrity … 4 things that Cable Dahmer Chevrolet Used Cars are totally lacking in … based on my experience. Noe was at least communicating with me. I would strongly suggest to Noe that if he truly wants to make a living at selling used cars to find a more trustworthy, honest and professional dealership with integrity, to hang his hat. I strongly urge anyone considering purchasing a used car to look around. There are much more professional places to do so. More

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Great service My family and I have been buying from cable dahmer for years. They go above and beyond to find the car you want and make the process of purchasing a My family and I have been buying from cable dahmer for years. They go above and beyond to find the car you want and make the process of purchasing a car easier. Great customer service from people like Joel is why I won't buy anywhere else. More

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Non TramatizinBough used car & it wasnot stressful 'so th Because I had to buy to truck as is I pray dealership will be helpful in directing & helping me where to go & have my back with resolving repairs & be Because I had to buy to truck as is I pray dealership will be helpful in directing & helping me where to go & have my back with resolving repairs & being to directed to honest & best place for repairs. Trust is very important & I will send all my referrals to dealership I can trust. Thxs More

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My experience with buying my first new Chevy in in 37 years Thanks to cable Dahmer and their employees and for making my experience for buying a Chevrolet at a lower cost than I could buy a ford even with my A Thanks to cable Dahmer and their employees and for making my experience for buying a Chevrolet at a lower cost than I could buy a ford even with my A plan they put in a car cheaper and with more courtescourtesy than than ford dealership I went to. (Especially for the help from Rich Frost) More

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Love these people I never bought anything before and the people here are awesome Jamie Irma Keith Sheridan and Joel Former you guys are the best ever thanks for all you I never bought anything before and the people here are awesome Jamie Irma Keith Sheridan and Joel Former you guys are the best ever thanks for all your help More

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Great Experience I would absolutely recommend working with these people at Cable Dahmer chevrolet. Raul Salazar was very helpful along with Joel. Both were tremendous I would absolutely recommend working with these people at Cable Dahmer chevrolet. Raul Salazar was very helpful along with Joel. Both were tremendous in helping me find a used vehicle. More

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Car Exchange I bought a 2007 Pontiac G6 GT hardtop convertible from Cable Dahmer Chevorlet of Independence March of 2013 from Joel. Less than a year later and less I bought a 2007 Pontiac G6 GT hardtop convertible from Cable Dahmer Chevorlet of Independence March of 2013 from Joel. Less than a year later and less than 10,000 miles the transmission went out in it and I had no warranty from the first bank loan backing out I was financed through a different bank but they wouldn't finance the warranty. I was devistated when the transmission went out knowing I didn't have a warranty but thankfully Troy was just as concerned as I was and did everything he could to put his place in my shoes and cut me a good deal, he gave me the option to buy the vehicle back or trade it and trading it in for something else became the best option for me. I ended up driving away in a 2010 ford taurus with a 3 year/36,000 mile warranty even though I had to have a little money down and higher car payments I feel like I got into a better car. Fred and Clayton in the finance department were really helpful as well. I had the car brought back in for the damage repair that was on there previously to buying the car and Kim and Dwana were prompt on taking care of me and getting me into a loaner car last minute. I feel like everyone tried going above and beyond for me which I appreciated. More

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Solid Customer Resolution Experience! I was originally not happy with my experience, however when I voiced my concerns, the dealership went above and beyond to make things right with me. I was originally not happy with my experience, however when I voiced my concerns, the dealership went above and beyond to make things right with me. I am thoroughly impressed with the level of professionalism shown when I expressed my concerns. I would definitely return to receive the same quality service. More

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I have bought 3 cars from here this was my 2 with Joel I will keep using him great sales person goes above and beyond takes care of you and makes you feel like he cares and not just about getting the sale. will keep using him great sales person goes above and beyond takes care of you and makes you feel like he cares and not just about getting the sale. . I forgot to have some paper work signed for me driving back out there Kellie Balcom bought me lunch! Great people. . From Josh More

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