Joe Staropoli

Rye Subaru responded

Dear James M. Kortleven, Thank you for sharing your feedback about your recent service experience at Rye Subaru. We value all customer reviews and appreciate the opportunity to address some details regarding your visit that were not included in your initial comments. During your visit, you presented your vehicle with one seat belt that had been chewed by your dog and another that was not retracting properly. You kindly offered to pay for the replacement of the first seat belt and believed the second should be covered under warranty. Upon inspection, our technicians discovered that the second seat belt also showed signs of chewing, similar to the first. Unfortunately, this type of damage is not covered by the warranty. We understand your frustration with this outcome and want to ensure that potential customers reading your review have all the pertinent information. We respect your decision to seek service at another dealership and wish you all the best. Sincerely, Eric Pagan General Manager Rye Subaru

Rye Subaru responded

Gus, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Rye Subaru responded

Thank you, Barry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Rye Subaru responded

Thanks for sharing about your experience with Rye Subaru. Ronnie and our team appreciate your business and hope to see you again soon!

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

Rye Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sebastian met your expectations. Thank you again for choosing Rye Subaru. We look forward to having you as one of our valued customers for many more years to come!

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Rye Subaru responded

Thank you, Luigi, for taking the time to share your thoughts on working with our team. We're glad to hear Lauren delivered such a great experience!

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.