Joe Spaw

Hello I took my 2006 Pontiac G6 to Mike Castrucci Ford they got it in they found out what the problem was they called me supplied me with a service vehicle the car was taken care of it was fixed on time w they got it in they found out what the problem was they called me supplied me with a service vehicle the car was taken care of it was fixed on time when they told me it would be done and for all the work they did the price was very reasonable thank you been cast jersey and Amanda More

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Took two days just to find out what was wrong with our car . On the 2nd day the loaner car we had got a small rock ,that nicked the windshield.Smaller than a pea . Could of been fixed , But they said it h car . On the 2nd day the loaner car we had got a small rock ,that nicked the windshield.Smaller than a pea . Could of been fixed , But they said it had to be replaced ,at 700.00 My daughter Did the right thing by letting them know that a rock hit the windshield,It was so small she could of returned the car and said nothing , or had it repaired for under 100 dollars . But they charged her for a new windshield at 700 dollars , So a repair that should of been free under warranty, cost her 700 because they could not fix it on the 1st day they had it .. Joe was very rude to her .over the hole deal . More

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Vacation ruined stress levels thru the riof 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt safe driving my repaired car to Florida on vacation. Well my car broke down and was overheating. Turns out I need a new engine which is on back order for 7 weeks. I admit after all day and many phone calls to Ford they arranged for me to rent a car to drive home. What I am not happy is Ford needs to make arrangements to have my car sent to Ohio after the new engine is installed. I cant afford 4 more days off work to pick up my car when its fords defect that caused this. I was told there are 4 2017 Ford escapes in castrucci waiting for new engines and 3 at the dealership in Florida, a quick Google search shows there is a defect in this make and model in 2017. Ford knew I was driving to Florida after the car was fixed and they want me to lose pay to come back to get it. My vacation was ruined over this drama Just to update Mike castrucci did let me know they will have my car back in Ohio when it's fixed. Thank you I appreciate it More

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They saved the day! My daughter was recently at a horse show in North Carolina. I was in Loveland, Ohio. Then I get a phone call that our 2010 truck broke down. She had i My daughter was recently at a horse show in North Carolina. I was in Loveland, Ohio. Then I get a phone call that our 2010 truck broke down. She had it towed to a dealer near the show. The service department told me it would need $12,000 in repairs. I knew we wanted to get a new truck in the upcoming fall, so I did not want to spend that kind of money to get it repaired. This all happened on a Wednesday. Our 4 horses and trailer had to be off the show grounds by the following Monday! In a panic I called Bobby Castrucci and in only 2 days, he and Charlie had me in a new F350! I drove it to North Carolina on Friday and we had everyone back to our farm on Sunday. I don't know of any other dealer that would put me in a new truck without seeing my old truck (I traded it in). My old truck was towed up to Mike Castrucci Ford the following Monday. Mike Castrucci Ford saved the day! More

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Integrity - None My experience has been one of great frustration; brought in 2006 Ford 500 for service after noticed transmission issue. $1,500.00 repair bill later My experience has been one of great frustration; brought in 2006 Ford 500 for service after noticed transmission issue. $1,500.00 repair bill later the issue remained noticed next day after car pick up contacted dealer, told to bring it in few days. Accident happen next day as a result of miss diagnosed problem; this I know because I was told it would be another $1,800.00 to fix the real issue (xxx). Dealership replaced throttle body on original visit. Now stating we need to spend another 1,800.00 to replace other parts. Insurance company had an investigation and totaled the car. Dealership is taking no responsibility, which is why the title is what it is. Hope your experiences are better. More

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quality service satisfaction I have had numerous services performed at Mike Castrucci Ford in Milford, and have always been treated with the utmost respect and courtesy..The work I have had numerous services performed at Mike Castrucci Ford in Milford, and have always been treated with the utmost respect and courtesy..The work was performed competently, and promptly at a reasonable cost. I have every confidence in the staff and service department manager, Joe Spaw. I highly recommend the Mike Castrucci Ford service team for all vehicle services. More

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Took Ford Edge in for misfiring and jerking. Castrucci dealership determined it was computer module and vehicle needed new sparkplug wires and battery. We trusted Castrucci and agreed to the service. Af dealership determined it was computer module and vehicle needed new sparkplug wires and battery. We trusted Castrucci and agreed to the service. After the service was completed, the cd-player no longer functioned, the accessory delay did not work correctly and the sun-shield did not operate properly. Returned for service on items that quit working after they "repaired" the car. The tech stated it was "most likely due to the weather" and the second tech said "it was only a coincidence that it quit working after we worked on the car". Without any further review, they determined it wasn't their fault and we needed a new radio. They proceeded to tell us how much they could sell a new radio to us. We complained to the customer service rep and she gave us Joe Spaw's cell phone number. I called Joe's number twice and left two voicemails and have yet to receive a callback or response. Overall there was minimal effort to determine what the issue was and great effort was made to absolve themselves of blame for faulty and poor repair work. The customer service effort was poor and made no attempt at helping the customer. The original service work created more problems, the response to the new problems was "not our fault" and the customer service was non-responsive to questions and phone calls. UPDATE: We finally heard from Joe Spaw. Joe took action to make sure that the issue was resolved and that we were satisified with the results. We were satisified with the resolution of the issue. It's unfortunate that the initial experience was less than stellar. The follow up to resolve the issue balanced out the disappointment with the initial experience. More

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Excellent service from Joe Spaw of se rvice dept, once my 10 new cars have been purchased in past!!! Good dealings with Bob and Gary also!! 10 new cars have been purchased in past!!! Good dealings with Bob and Gary also!! More

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I have been dealing with Mike Castrucci Ford since 1992. I have been dealing with Mike Castrucci Ford since 1992. I have met someone from pretty much every department in the past 20 years. The ne I have been dealing with Mike Castrucci Ford since 1992. I have met someone from pretty much every department in the past 20 years. The new car management team, and sales team have become like a second family to me over the years. Some days I just stop in and visit. I am always met with a smile and a handshake from the guys. My family and extended family have purchsed a dozen cars/trucks from them and have equally nice things to say about the experience! The prices are more than competitive, and the trade values are fair. These guys make buying a car as easy as buying a loaf of bread! I have had several of my vehicles Ford, and otherwise serviced at this dealership, and Joe and Brandi have always been fair and upfront with any work to be performed. Its nice to see the same faces in a dealership, and its becoming a rarity in the industry. It is my feeling, and impression, that the current staff at Mike Castrucci Ford, treat this as a carreer, and not a "job". Customer Service is NOT dead, and the proof is evident when you visit these guys/girls!!! More

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Can't say enough about this dealership and the people there. Absolute pleasure to go and do business with people that know what they are talking about. there. Absolute pleasure to go and do business with people that know what they are talking about. More

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