Joe Kuckuk
Joe Kuckuk at Heiser Toyota

Joe Kuckuk

Service Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
548 Reviews
4.5

548 Reviews

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548 Reviews of Joe Kuckuk

July 29, 2025

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Employee Rating

Replied to my complaint about incomplete oil change. They replaced part. Mike and Joe K took care of my situation Sat 7/19/25 More

by markmill30
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Recommend Dealer
Yes

Other Employees Tagged: Michael Wemmer

Jul 30, 2025

Heiser Toyota responded

Dear Mark, We are so glad we were able to come to a resolution with you on this! Thank you for your updated review and for giving us a second chance. We hope to see you again soon! Have a fantastic day!

July 10, 2025

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The last time I had my oil changed, technician did not secure the drain plug and created a slow leak that absorbed into the engine shield and "eventually" dripped slowly wherever I parked , including spot More

by markmill30
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Vincent Lor, Tom Lowther, Nathaniel Jenkins , Joshua Porter

Jul 10, 2025

Heiser Toyota responded

Dear Mark, Thank you for bringing this to our attention. We apologize that this happened. Your feedback about your oil change appointment has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our service manager Joe Kuckuk about this matter via phone 414-586-7134 or by email at jkuckuk@heiser.com.

June 27, 2025

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Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service! More

by Andrewcharbonnet
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Recommend Dealer
Yes
Jun 27, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 26, 2025

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I was very satisfied with the service I was provided for my vehicle. Tommy was very helpful and resolved my issue quickly. Thanks for the exceptional service experience. More

by AshleyS
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Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

Jun 26, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 26, 2025

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Employee Rating

I was very satisfied with the service I was provided for my vehicle. Tommy was very helpful and resolved my issue quickly. Thanks for the exceptional service experience. More

by AshleyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

Jun 26, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 10, 2025

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Great job with great insights on troubleshooting job. satisfaction and efficiency is good thanks you More

by joelovett19
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Recommend Dealer
Yes
Jun 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 18, 2025

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Very efficient, helpful and understanding. He got the problems resolved and the car returned quickly. More

by Bcampbellbrc
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 11, 2025

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I have been doing business with Heiser for many years bought several cars because I like how the company takes care of the customer. They always make sure the customer is satisfied. The service is great, More

by UNEEDAHORACE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 11, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 22, 2025

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Easy to make appointment staff are professional and respectful they are also timely. They do good and lovely. More

by OGAKANDE
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Workmanship
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Recommend Dealer
Yes
Mar 25, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 22, 2025

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Love my Heiser! ! Favorite home town Toyota dealership. The best customer service in southeastern Wisconsin. More

by lschusterhake
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex Hall, Jakub Kania

Mar 24, 2025

Heiser Toyota responded

Wow, we are so glad to hear that Heiser Toyota is your favorite hometown dealership!! We appreciate your kind words. Thank you so much for your business!

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