Joe Hoch

Always helpful , cooperative, kind, nice, always a great experience and pleasure , I will recommend to as many people as I can experience and pleasure , I will recommend to as many people as I can More

by kashafsarim291 Verified Customer Verified Customer

Report | Print

Brought my new Civic (10 months old, 12k miles) in for two safety recalls (emissions software update and power steering). I really want to hate this dealership because the finance guys are the worst, but two safety recalls (emissions software update and power steering). I really want to hate this dealership because the finance guys are the worst, but if I'm honest this service visit was great. When I set the appointment they told me it could be up to five hours, so I brought my laptop so I could work while I waited. I guess it was slower than they anticipated because I was out of there in an hour--90 minutes tops. Angel Flores checked me in right away and kept me posted with texts and in-person visits to the waiting room throughout. Yes, they did a multi-point inspection and Angel tried to sell me maintenance I didn't need, but I only had to decline once and he dropped it. That's all I've ever wanted! I get these people have a job to do, and I don't mind them doing it--as long as they take "no" for an answer. Same with Joe Hoch. He wandered by and introduced himself and tried to sell me parts or upgrades or something. I declined and he politely left me his card and went on his way. Five stars! A few months ago I got an email from my original salesman, Erik Chipman, with a birthday voucher for a free specialty coffee from their bistro. This was my first time back since receiving it but they redeemed it without question. Sweet! Five stars for Erik for his contribution to my pleasant morning in absentia. On my way out Angel offered me a free cookie. Even though I had not spent a dime at the dealership that day. Such a nice touch. I do think it's a little annoying that this dealership bombards me with requests for reviews after every interaction. But I get that it's a competitive business. And believe me, it's a two way street. I'm ready to uncork a one-star on these guys the moment they give me an excuse. But today was not that day. More

Report | Print

Yvette was very thorough and answered all our questions. Very competent and patient when we had questions. Very competent and patient when we had questions. More

Report | Print

Joe Hoch was very attentive and caring. The whole process was exhausting and lengthy. Per haps a warning for would be buyers that they should clear their calendar and eat a good meal befo The whole process was exhausting and lengthy. Per haps a warning for would be buyers that they should clear their calendar and eat a good meal before the ordeal More

Report | Print

Always a good experience , Joe is an incredible sales person and a great human being , knows how to take care of customers person and a great human being , knows how to take care of customers More

Report | Print

Overall, my experience was very good and I was pleased with the time it took to complete the purchase. My only unhappiness was with the end of the purchase cycle - the visit to the finance office. I def with the time it took to complete the purchase. My only unhappiness was with the end of the purchase cycle - the visit to the finance office. I definitely would give Yvette 5 stars - she was very nice and did everything she was suppose (required) to do. During my years of purchasing cars, I have had very few good visits to the finance department. Why can a dealership offer a Finance Department Express option to the buyer? If a buyer does not want to be offered, or even hear about all of the optional add-ons, that should be respected by the dealership. I understand that these options are highly profitable for the dealership and I certainly want the dealership to make a good profit. But why must a buyer be held hostage while all of these pages of options are presented? The buyer should be able to avoid this presentation and the finance person should not be required to present these extras. There is NO reason the finance portion of the purchase should, upon request by the buyer, take longer than 5 minutes. More

by dicksongd1 Verified Customer Verified Customer

Report | Print

A great friendly professional service department. They completed the work before they said it would be done They completed the work before they said it would be done More

Report | Print

12/10 the service was absolutely phenomenal and the workers there were very attentive to my every need. workers there were very attentive to my every need. More

by Dvail Verified Customer Verified Customer

Report | Print

I really had a nice time while I was purchasing my new civic. I would highly recommend norm reeves service to anyone that asks. civic. I would highly recommend norm reeves service to anyone that asks. More

by Pf2322 Verified Customer Verified Customer

Report | Print

I’ve never had a bad experience here. Both the service department and sales crew are authentic people. You won’t feel cheated on a deal with these guys. Both the service department and sales crew are authentic people. You won’t feel cheated on a deal with these guys. More

Report | Print