Joe Hoch

Overall, my experience was very good and I was pleased with the time it took to complete the purchase. My only unhappiness was with the end of the purchase cycle - the visit to the finance office. I def with the time it took to complete the purchase. My only unhappiness was with the end of the purchase cycle - the visit to the finance office. I definitely would give Yvette 5 stars - she was very nice and did everything she was suppose (required) to do. During my years of purchasing cars, I have had very few good visits to the finance department. Why can a dealership offer a Finance Department Express option to the buyer? If a buyer does not want to be offered, or even hear about all of the optional add-ons, that should be respected by the dealership. I understand that these options are highly profitable for the dealership and I certainly want the dealership to make a good profit. But why must a buyer be held hostage while all of these pages of options are presented? The buyer should be able to avoid this presentation and the finance person should not be required to present these extras. There is NO reason the finance portion of the purchase should, upon request by the buyer, take longer than 5 minutes. More

by dicksongd1 Verified Customer Verified Customer

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A great friendly professional service department. They completed the work before they said it would be done They completed the work before they said it would be done More

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12/10 the service was absolutely phenomenal and the workers there were very attentive to my every need. workers there were very attentive to my every need. More

by Dvail Verified Customer Verified Customer

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I really had a nice time while I was purchasing my new civic. I would highly recommend norm reeves service to anyone that asks. civic. I would highly recommend norm reeves service to anyone that asks. More

by Pf2322 Verified Customer Verified Customer

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I’ve never had a bad experience here. Both the service department and sales crew are authentic people. You won’t feel cheated on a deal with these guys. Both the service department and sales crew are authentic people. You won’t feel cheated on a deal with these guys. More

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I especially want to give Kudos to Joe for all he did for us to get the car and bring it to us. He made the whole process so easy us to get the car and bring it to us. He made the whole process so easy More

by clayharvey56 Verified Customer Verified Customer

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I can honestly say there’s not a single employee that i couldn’t have a conversation with, their people skills up there are always A1. couldn’t have a conversation with, their people skills up there are always A1. More

by Isaac Escobar Verified Customer Verified Customer

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Everyone at this dealership is so friendly and helpful. I really feel like they listen and do their best to get you a car you’ll love! My car salesman Dan was amazing at helping me find a car! I really feel like they listen and do their best to get you a car you’ll love! My car salesman Dan was amazing at helping me find a car! More

by valerie_hoch Verified Customer Verified Customer

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Everyone is helpful and kind. And Joe my salesman has sold me two cars. Tristan is very sweet and knows his car stuff. And Joe my salesman has sold me two cars. Tristan is very sweet and knows his car stuff. More

by Ca.Worrell Verified Customer Verified Customer

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Great personable car reps. As a first time buyer, the staff was very patient in explaining and clarifying any questions I had. As a first time buyer, the staff was very patient in explaining and clarifying any questions I had. More

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