Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
943 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 11 mos

Industry Experience

31 yrs, 11 mos

4.9

943 Reviews

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943 Reviews of Joe Hilliard

March 13, 2025

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Employee Rating

Ken was the most courteous, knowledgeable and patient salesperson I have ever dealt with. Every question I had was immediately answered, he was very well versed in the product and made the experience ent More

by lstalder1
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Recommend Dealer
Yes

Other Employees Tagged: Ken Harris

March 09, 2025

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Always appreciate the assistance of the Klaben CJDR Team & the Service Department. Joe Hilliard always makes sure that I’m taken care of with each Oil Change & Maintenance Appt, ensuring that my vehicles re More

by Gdogghbk
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Recommend Dealer
Yes

March 03, 2025

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Joe is great. this is my first time going to this dealership for service. i will definitely go back for all of my service needs. customer service exceeded my expe More

by karryll
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Recommend Dealer
Yes

March 03, 2025

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Service was completed timely and properly. The service that was performed was explained in detail. More

by JEAB12972
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Recommend Dealer
Yes

March 01, 2025

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I’ll never go anywhere else! Joe always takes the absolute best care of me! More

by RWells
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Recommend Dealer
Yes

February 28, 2025

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Great. Been going to Klaben over forty years. Service good, and employees attentive to your issues. More

by reapwhatyousew411
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Recommend Dealer
Yes
Mar 01, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review of the Klaben organization. Here at Klaben, customer feedback is one of our most valued resources. It gives us clear insight into how we are doing when it comes to meeting the expectations of our customers. The 4-Star rating for Joe, while positive, indicates that there was still room for us to have served you better. It is on that point that I welcome the opportunity to speak with you, just so that I can gain further insight into your experience. By doing so, I am then able to share that insight with our entire team, as we collectively work to improve in the areas that fell short of leaving you completely satisfied. We know we will never be perfect, but we strive for perfection just the same. I will end by thanking you again for your feedback while hoping to hear from you soon. Tyler Schultz 330-673-3139 mschultz@klaben.com

February 25, 2025

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excellent customer service. i will continue to go to this dealership for all of my needs. Joe made the experience extremely enjoyable More

by karryll
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Recommend Dealer
Yes

February 24, 2025

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excellent customer service! i will definitely go there for all of my service needs. Joe is the BEDT More

by karryll
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Recommend Dealer
Yes

February 24, 2025

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The dealership has always treated me and my family very well. My family and I are return customers. More

by msage18
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Recommend Dealer
Yes

February 24, 2025

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Joe Hilliard & the Klaben team always go above & beyond customer satisfaction to create “Customer Nirvana”! More

by JRUGGS23
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Recommend Dealer
Yes
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