Joe Hancock
Parts Advisor
Southern Chrysler Dodge Jeep RAM Chesapeake
3353 Western Branch Blvd
Chesapeake, VA 23321
10 Reviews
Write a Review10 Reviews of Joe Hancock
November 22, 2024
They were very courteous and informed you what had to be done in a timely manner. done in a timely manner. More
Other Employees Tagged: Nicole Bandera, Larry Stevens, Jennifer Griffith
November 17, 2024
Everyone who works here are very Friendly and they made me feel good about purchasing my jeep! me feel good about purchasing my jeep! More
Other Employees Tagged: Nicole Bandera, TJ Farrell, John Holland, Paul Trace
November 17, 2024
They were on point. Haven’t had any problems since. Will recommend them for more work. Haven’t had any problems since. Will recommend them for more work. More
Other Employees Tagged: Nicole Bandera, TJ Farrell, Larry Stevens
November 11, 2024
Thank you for the follow up and helping with my needs. pleasure doing business with you. pleasure doing business with you. More
Other Employees Tagged: Nicole Bandera, William Florence, Larry Stevens, Paul Trace, Jennifer Griffith
October 25, 2024
I have always used yall to service my Jeep and love the customer service! The people are always ready to help in anyway and also let you know the latest offers that are going on! customer service! The people are always ready to help in anyway and also let you know the latest offers that are going on! More
Other Employees Tagged: Nicole Bandera, TJ Farrell, Larry Stevens, Jennifer Griffith
October 11, 2024
They were very professional! I had an issue with a “rattling noise” after I picked my jeep up. I went right back. The service technician offered to have someone ride with me. Car I had an issue with a “rattling noise” after I picked my jeep up. I went right back. The service technician offered to have someone ride with me. Carson came along and to my absolute embarrassment he noticed it was because my passenger visor was not clipped. He calmed my embarrassment and tells me it’s okay happens all the time. He was very kind about it as well. Even when I felt so embarrassed. More
Other Employees Tagged: Jeff McLawhorn, Nicole Bandera, TJ Farrell, John Holland, Jodie Santoro, William Florence, MJ Houston, Larry Stevens, Paul Trace , Kris in sales/appraisal and Carson in service department 10/10
October 06, 2024
Got my daughters 2008 Charger srt8 back fron the dealership and my daughter states that she smell fuel. Then it went away when she came home. Then the fuel level sensor was not working. I installed dealership and my daughter states that she smell fuel. Then it went away when she came home. Then the fuel level sensor was not working. I installed a new pump in the Dodge Charger srt8 in August and never had a problem. Got it back from the dodge dealership then that’s not working now. Had to pump the fuel pump out and found out that it was some sticky glue type stuff on the floating ball that was keeping it down. So I had to replace that. Then Leaking fuel from the passenger side pump because when the technician removed it to check it. He didn’t install the gasket back properly so when you fill the fuel tank up then it leaking which caused the fuel smell. So I’m not happy. Very poor craftsmanship. More
Other Employees Tagged: Nicole Bandera, TJ Farrell, William Florence, Larry Stevens, Paul Trace, Jennifer Griffith , Mechanic did not do a good job.
July 26, 2024
Best customer service ever! I had to return my lease due to going overseas. Everyone was very accommodating! I had to return my lease due to going overseas. Everyone was very accommodating! More
Other Employees Tagged: Jeff McLawhorn, Nicole Bandera, TJ Farrell, John Holland, Jodie Santoro, MJ Houston, Larry Stevens, Aerial Darden, Jennifer Griffith
March 13, 2024
Quick, Reliable, professional, great communication, offered options, words to meet this nonsense 15 word minimum offered options, words to meet this nonsense 15 word minimum More
Other Employees Tagged: Nicole Bandera, Larry Stevens, Jennifer Griffith , Ty Brown, Madison Hunnings, Glenn Turner, Liv Williams