Joe DeLaCruz
Joe DeLaCruz at Schaller Acura

Joe DeLaCruz | Page 2

Service Consultant

Schaller Acura

345 Center St
Manchester, CT 06040

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75 Reviews

Joe has been with Schaller Acura, as a technician 1988 - 1994, and now a Service Consultant since 2007. He was awarded the Zone5 Acura Service Consultant Competition winner in 2009. Joe's service motto is based on the Golden Rule: treat others as you want to be treated. His friends describe him as friendly, courteous, honest, and willing to go the extra mile. That's what his clients experience at Schaller Acura. He can be reached by phone at (860) 533-6775, or email jdelacruz@schalleracura.com, for questions or service reservations.

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75 Reviews

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75 Reviews of Joe DeLaCruz

July 15, 2022

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Employee Rating

I’ve been a customer through 3 cars and for 19 years! Schaller never fails me. Acura’s are very fine cars and Schaller has phenomenal sales and service! More

by Clarso9
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Coughlin, Mitch Miller, Michael Bansak , Teri Lupacchino

June 26, 2022

Dealership Rating
Employee Rating

Mitch is one amazing salesman hes so personable kind and just A rated at his job we are so happy with his customer service More

by Acast0464
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Mike Uhlman, Mitch Miller, Michael Bansak , Teri Lupacchino, James Merrill, Peter Reeve, Pedro Rivera, Jabari Smith, Carlos Figaroa

Jul 13, 2022

Schaller Acura responded

Hi! Congratulations on your new Acura and Thank you for the great review! We are so happy Mitch was able to provide you with a great buying experience!

June 22, 2022

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Employee Rating

The folks here are always courteous, pleasant and honest. Mitch Miller handled the sale so easily and was not “pushy.” I felt comfortable working with him. A real gentleman. More

by Barbstitts
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Brian Coughlin, Mitch Miller , James Merrill

Jul 13, 2022

Schaller Acura responded

Hi Barb! Thank you for the 5 star review! We are shop happy you had a pleasant buying experience with Mitch Miller and the rest of the Schaller Acura Team! Congratulations on your new MDX!

March 21, 2022

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Employee Rating

I've been as customer since 2001. Sales & service department has been very courteous & accommodating. More

by donna107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Brian Coughlin , James Merrill, Pedro Rivera

Mar 22, 2022

Schaller Acura responded

Wow! Thank you for being such a long time customer! We really appreciate the feedback and your business! We look forward to assisting you again in the near future! -Schaller Acura

March 16, 2022

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Employee Rating

The people of schaller acura of Manchester have the best staff and customer service from sell team to the service team. Alway go above and beyond to make sure a customers needs are met. The maintenance t More

by Brandon12
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Brian Coughlin, Mike Uhlman , Jason

Mar 16, 2022

Schaller Acura responded

Brandon, We also have the best customers! Thank you for your loyalty and sharing your experience! Congratulations on your new Acura! We look forward to seeing you in service. - Schaller Acura

December 17, 2021

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Employee Rating

This team is very professional and very nice.. They can answer all questions and everyone seems to work together well I’ve been a customer since 2005 and I just bought my fourth suv, and it’s partly becaus More

by Cathysmall0161
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2022

Schaller Acura responded

Cathysmall0161, Wow! Thank your for being a fantastic customer and congratulations on your new SUV! We really appreciate you allowing us to assist you with your automotive needs!

August 27, 2021

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Manchester Acura are the most knowledgeable and friendly dealership I have ever dealt with. They work with you and go out of their way to make you happy. As long as I live in Connecticut Acura of Manchester More

by Tricia S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Schaller Acura responded

Hi Tricia! Thank you for taking the time to share your experience with us. I'm so glad you had a happy and friendly experience! Congratulations on your new car!! I love the color!!

April 29, 2021

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Employee Rating

Great job all the way around. Service department is really the best always treat you with respect. Makes buying a car here an easy decision. More

by D. E.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Coughlin, Mike Uhlman

April 16, 2021

Dealership Rating
Employee Rating

Once you buy your first Acura at Schaller the SERVICE department keeps you buying more & more. Just bought our 7th!! Thanks to Joe, Brian and Dave (Retired Service Mgr) for always keeping my cars safe f More

by coach.c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Coughlin

March 01, 2021

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Employee Rating

Excellent experience... There was no pressure to buy and no last minute add ons. The sales rep Mike Bansak knew the vehicle inside and out and was able to describe all of the features. I highly recommend More

by eoilchange
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Coughlin, Michael Bansak , Jeff Norwood

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