Joe DeLaCruz | Page 8

I've never been treated so well by a car dealership! I brought my '08 RDX to Schaller for some items that were covered under my warranty. I did not buy my car from Schaller but I was treated like I've be brought my '08 RDX to Schaller for some items that were covered under my warranty. I did not buy my car from Schaller but I was treated like I've been their customer for years! Joe and the other guys in service were so friendly and really went out of their way to make me feel comfortable. They called me with updates promptly and Joe explained everything so thoroughly each and every time I spoke with him. He also made time for me to ask any questions I might have. They let me use their courtesy vehicle which was immaculate! They needed to keep my RDX over night while they waited on one part. I received a call at 7:35 the next morning saying my vehicle was ready! Apparently the part came overnight and when the service guys got in at 7am, they put the part in and called me right away- talk about quick service! I have stayed at 4-5 star hotels that have not treated me as well as I was treated by Joe and the crew at Schaller. I highly recommend them for their service! (I've never dealt w/their sales.) I will definitely be back! Thank you Joe! More

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The service department at Schaller Acura is AWESOME...Brian and Joe are great service representatives and will take the time to help you get your car back on track. Dave is the service manager AWESOME...Brian and Joe are great service representatives and will take the time to help you get your car back on track. Dave is the service manager and he is the man -- he takes his job very seriously and runs a great service department. The technicians have always been very courteous when I have had to talk with them. I always get my car back with a car wash and a vaccuum. They have been able to get me loaner cars when I have needed them and I didn't even buy my CPO '05 RL from them! Schaller is awesome and if they have my next CPO car on their lot I will certainly consider purchasing from them. Their service department is tops, thanks to all for their hard work. More

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Sadie was excellent to work with...friendly, phenomenal memory, timely with follow through, action oriented. I wouldn't hesitate to contact Sadie in the future and would recommend her without hesitation. memory, timely with follow through, action oriented. I wouldn't hesitate to contact Sadie in the future and would recommend her without hesitation. The dealer location is excellent (for me). The quality of the service department and more importantly, the staff there, were a big factor in my decision to buy another Acura and from this dealership. More

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The service staff are always very friendly and helpful, in particular Joe DeLaCruz. They come to my home and pick up my car and leave me a courtesy vehicle which is extremely helpful. They always call wit in particular Joe DeLaCruz. They come to my home and pick up my car and leave me a courtesy vehicle which is extremely helpful. They always call with service questions and advice and with a breakdown of my bill. More

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Did extra work for nothing. Buffed out some paint residual from scraping a garage door and then touched up the paint on the car. They were very friendly and helpful. Took me through all details ver residual from scraping a garage door and then touched up the paint on the car. They were very friendly and helpful. Took me through all details very thoroughly. There we no surprises. They call when they said they would and the car was ready when they promised. More

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