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Jimmy Stateler
Jimmy Stateler at Robert Brogden Buick GMC

Jimmy Stateler

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
65 Reviews
4.9

65 Reviews

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65 Reviews of Jimmy Stateler

February 22, 2026

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Employee Rating

Everyone at Brogden was so nice. I came in to look and left with a new truck. When I came back two days later the truck was ready and I am very happy with it. More

by verngassen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Katie Terry

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Feb 22, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC and that you left with a new truck. It’s great to know that everything was ready for you when you returned. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new truck! Sincerely, The Robert Brogden Buick GMC Team

February 21, 2026

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I really love this place . Never wait long for service. They do an amazing job. More

by dedraeverson.de
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darryl Owens

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February 19, 2026

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Family like experience. Every person in every department, Jimmy in Sales, Terrie in Finance, and Jim in the Service department have been exceptional. Personable and knowledg More

by Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter

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Feb 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Tom! We're pleased to hear that you had a family-like experience at Robert Brogden's Olathe Buick GMC. It's great to know that Jimmy in Sales, Terrie in Finance, and Jim in the Service department made such a positive impression on you. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 13, 2026

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Everything went smoothly from setting the appointment, getting a rental, and picking up my vehicle. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2026

Robert Brogden Buick GMC responded

Thank you for your fantastic review, Tom! We’re thrilled to hear that everything went smoothly for you at Robert Brogden's Olathe Buick GMC. From setting up your appointment to providing a rental and picking up your vehicle, it’s great to know that we met your expectations. We appreciate your feedback, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 12, 2026

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Employee Rating

Excellent customer service. GMC dealer by my house but I drove 45 minutes to Robert Brogden. More

by TOMTOM812003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Katie Terry

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Feb 12, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Tom! It’s wonderful to hear that you chose to drive 45 minutes to visit us at Robert Brogden's Olathe Buick GMC for our customer service. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 10, 2026

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RB continues to provide top notch service for my 2023 Buick Enclave. The Buick App made it simple to schedule maintenance and the entire RB service team that assisted me were very friendly throughout th More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry

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Feb 10, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Mike! We're thrilled to hear that you had a great experience with our service team at Robert Brogden's Olathe Buick GMC while maintaining your 2023 Buick Enclave. It's fantastic to know that the Buick App made scheduling easy for you and that our team was friendly and efficient. We appreciate your continued trust in us for your service needs and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 26, 2026

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Service took longer than normal. After service was completed, it took 45 minutes for a porter to bring my truck around. When she did get there, she was rude and put out that she ha More

by HEILMICHAEL66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 26, 2026

Robert Brogden Buick GMC responded

Thank you for sharing your feedback, Michael. We understand your frustration with the extended wait time after service and the interaction with the porter during your recent visit. At Robert Brogden Buick GMC, providing timely and courteous service is important, and your feedback helps highlight how even a single experience that falls short can impact the overall impression of the dealership. It’s also helpful to hear that your other visits have been positive, which provides context for your overall experience. Feel free to connect with us directly if you'd like to continue the conversation or provide additional details. We’re available to review this with you at your convenience. Sincerely, The Robert Brogden Buick GMC Team

January 25, 2026

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Jim was very friendly, helpful, and service was performed promptly. I really Appreciated the excellent service. More

by JBECKMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that Jim provided you with friendly and prompt service at Robert Brogden's Olathe Buick GMC. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

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Jimmy carpenter went above and beyond to help me at Brogden GMC great people there More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Terrie Horton, Jimmy Carpenter, David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Christop! We're thrilled to hear that Jimmy went above and beyond to assist you at Robert Brogden's Olathe Buick GMC. Our team strives to provide excellent service, and it's wonderful to know that you had a great experience. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

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Employee Rating

Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

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