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Jimmy Stateler

Overview Reviews (22) Inventory (481)

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Jimmy Stateler

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.8

22 Reviews

Overview Reviews (22) Inventory (481)

4.8

22 Reviews

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22 Reviews of Jimmy Stateler

June 27, 2025

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Employee Rating

Had a 9:30 appointment to put in a lumbar motor. After an hour to an hour and a half, I found that they hadn't even started on my vehicle. xxx ? Why do you have us schedule appointments if they m After an hour to an hour and a half, I found that they hadn't even started on my vehicle. xxx ? Why do you have us schedule appointments if they mean nothing to you ? Jimmy was terrific, but the service people dropped the ball on this one. More

by ksjhawk

Verified Customer

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Jun 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, and we appreciate you taking the time to share your experience with us. We understand the importance of timely service appointments at Robert Brogden's Olathe Buick GMC. It's great to hear that Jimmy provided excellent service, but we acknowledge your frustration about the delay. Please feel free to reach out to us directly so we can address your concerns and work towards a better solution for your next visit. Your satisfaction is important to us. Sincerely, The Robert Brogden Buick GMC Team

June 25, 2025

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Employee Rating

Need to wash cars when serviced, especially when you spend $445.00. I'm sure you will get the car washing handled. I'm counting on you.................... spend $445.00. I'm sure you will get the car washing handled. I'm counting on you.................... More

by ronslegl

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 25, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We understand the importance of a clean vehicle, especially after a service appointment. At Robert Brogden's Olathe Buick GMC, we strive to provide the best experience for our customers. The team appreciates your input and is committed to addressing your concerns. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again! Sincerely, The Robert Brogden Buick GMC Team

June 17, 2025

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Employee Rating

Great experience! Fast response! Plan to come back again. Highly recommend going to this dealership. Fast response! Plan to come back again. Highly recommend going to this dealership. More

by hannah.hartzell97

Verified Customer

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Recommend Dealer

Yes

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Jun 18, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your fantastic review, Hannah! We're thrilled to hear that you had such a great experience at Robert Brogden's Olathe Buick GMC. Your kind words and recommendation truly mean a lot to our team. We look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

June 15, 2025

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Very fast and friendly service from this dealership. Would highly recommend to others seeking vehicle service work. Would highly recommend to others seeking vehicle service work. More

by grexhoggatt

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Katie Terry

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Jun 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced fast and friendly service at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 13, 2025

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Great service. My visit this time was very fast, and all of my needs were met. My visit this time was very fast, and all of my needs were met. More

by STASIMCKIBBIN

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Katie Terry

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Jun 13, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for the wonderful review! We're glad to hear your visit to Robert Brogden's Olathe Buick GMC was quick and that we were able to take care of everything you needed. Your feedback means a lot, and we look forward to welcoming you back again soon! Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

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Service was great and would be back again for another appointment . The guest area was clean and there are free snacks/drinks! appointment . The guest area was clean and there are free snacks/drinks! More

by theiling86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Katie Terry

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Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. It’s always our goal to provide a clean and comfortable environment with added perks like snacks and drinks. We look forward to seeing you again for your next appointment! Sincerely, The Robert Brogden Buick GMC Team

June 07, 2025

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Employee Rating

Jimmy Carpenter is definitely the guy to go see if you’re in the market for a new vehicle or used vehicle. He has been helping my family and I for the last 17 years with all vehicle needs and he is second to in the market for a new vehicle or used vehicle. He has been helping my family and I for the last 17 years with all vehicle needs and he is second to none. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez, Katie Terry , JIMMY CARPENTER

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Jun 08, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear about your positive experiences with Jimmy at Robert Brogden's Olathe Buick GMC over the past 17 years. Your loyalty means a lot to us, and we're glad to have had the opportunity to assist you and your family with all your vehicle needs. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 04, 2025

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Employee Rating

Everyone was friendly and service was fast. Jim treated me like I know him for years easy to have a conversation with Jim was Great! Jim treated me like I know him for years easy to have a conversation with Jim was Great! More

by r.guerra69

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 04, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We're so glad to hear that you had a great experience with us at Robert Brogden's Olathe Buick GMC. It’s wonderful to know that Jim made you feel welcome and that you enjoyed your conversation with him. He truly enjoys connecting with our customers. We really appreciate your feedback and look forward to welcoming you back again soon! Sincerely, The Robert Brogden Buick GMC Team

June 02, 2025

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Employee Rating

The shuttle left without me so that was a pain, but my car was good. car was good. More

by nrbizal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We're glad to hear you enjoyed your car from Robert Brogden's Olathe Buick GMC. We also understand that the shuttle experience could have been better. If you'd like to discuss this further, please reach out to us directly. We appreciate your review and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 01, 2025

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Employee Rating

Bought my new GMC 2500 and had a excellent experience with the crew will buy again with the crew will buy again More

by dmasilionis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Paul Levin

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Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with our team at Robert Brogden's Olathe Buick GMC while purchasing your new GMC 2500. We truly appreciate your business and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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