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Jim Self

Overview Reviews (18) Inventory (522)

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Jim Self

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Jim Self

Parts Manager

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.8

18 Reviews

Overview Reviews (18) Inventory (522)

4.8

18 Reviews

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18 Reviews of Jim Self

January 29, 2025

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A pretty painless experience. They were very fast and knowledgeable Very happy with the service department as well They were very fast and knowledgeable Very happy with the service department as well More

by lyndsey.C.krause

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Carpenter , Matt from service

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Jan 29, 2025 -

Robert Brogden Buick GMC responded

Thank you, Lyndsey! We appreciate your kind words about your experience at Robert Brogden's Olathe Buick GMC. It's great to hear that our team was fast and knowledgeable, and that you were happy with our service department. We look forward to seeing you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 28, 2025

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Just had my truck in for routine service. Got me in at my scheduled time, serviced quickly, and even put in an update for the truck. Todd did a great job of communicating with me and getting Got me in at my scheduled time, serviced quickly, and even put in an update for the truck. Todd did a great job of communicating with me and getting me out in a timely manner. More

by ruderb

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Todd Kelly

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Jan 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear about your positive experience with the routine service on your truck at Robert Brogden Buick GMC. It's fantastic to know that Todd provided great communication and efficient service. We hope to see you again for your future service needs! Sincerely, The Robert Brogden Buick GMC Team

January 10, 2025

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everything at the service department went great. everything I wanted done was completed. the only complaint I had was about the snow and the cold, but the dealership could not control the weather, L everything I wanted done was completed. the only complaint I had was about the snow and the cold, but the dealership could not control the weather, LOL!!! More

by BUICK2025

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that everything went great in our service department and that you were satisfied with the work done. We appreciate your good humor about the weather, it can be a challenge! We look forward to seeing you again at Robert Brogden Buick GMC for any future needs. Stay warm! Sincerely, The Robert Brogden Buick GMC Team

January 05, 2025

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GREAT dealership! ! my mother bought her new envision in 2023.. I just bought mine at the end of 2024.. everything was smooth as can be expected. one of the keys to my ! my mother bought her new envision in 2023.. I just bought mine at the end of 2024.. everything was smooth as can be expected. one of the keys to my new envision went missing, but that is no big deal. I have an appointment to get a new key programmed!! Jimmy was great to work with. working with Paul was the same. 2 car purchases in about 2 years. 2 HAPPY customers!!! More

by BUICK2025

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Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Paul Levin, Jimmy Carpenter

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Jan 06, 2025 -

Robert Brogden Buick GMC responded

Thank you for the fantastic review! We're thrilled to hear that both you and your mother are happy with your new Envisions purchased from Robert Brogden Buick GMC. It's great to know that your experience was smooth and that Jimmy and Paul provided excellent service. We appreciate your understanding regarding the missing key, and we're glad to assist you with the programming appointment. We look forward to seeing you again for your next vehicle needs! Sincerely, The Robert Brogden Buick GMC Team

November 21, 2024

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Jake was excellent In handling the sale. He was on direct made negotiating easy. Turns out I had bought a truck from him 15 years ago and had no problems. He was on direct made negotiating easy. Turns out I had bought a truck from him 15 years ago and had no problems. More

by RICKTHELANDLORD

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jake Blackman , Tracy Troll

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Nov 21, 2024 -

Robert Brogden Buick GMC responded

Thank you, Rick, for your fantastic review! We’re thrilled to hear that you had an excellent experience with us at Robert Brogden Buick GMC. It’s always great to reconnect with satisfied customers from the past, and we’re glad to know you appreciate Jake’s straightforward approach to negotiating. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 06, 2024

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Great service department with great staff! I would recommend anyone to get their GM vehicles serviced at Brogden! I would recommend anyone to get their GM vehicles serviced at Brogden! More

by Yong Kim

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Land, Jenah Huff, Scott Phegley, Todd Kelly , Brian Everhart, Tracy Troll

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Nov 07, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We truly appreciate you recommending Robert Brogden Buick GMC for GM vehicle service. Our team strives to provide excellent service, and it’s great to hear that you had a positive experience. We look forward to seeing you again for your future service needs! Sincerely, The Robert Brogden Buick GMC Team

November 01, 2024

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Employee Rating

Very helpful with a warranty on mirror. Great communication. I will definitely be going back for maintenance! Great communication. I will definitely be going back for maintenance! More

by Teaton2000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Todd Kelly

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Nov 01, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that you found our team helpful with the warranty on your mirror and that our communication met your expectations. We look forward to serving you again for your maintenance needs at Robert Brogden Buick GMC. Safe travels! Sincerely, The Robert Brogden Buick GMC Team

October 18, 2024

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For the most part the experience was great. The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other ba The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other banks..I did not like that More

by lovemoretambaoga

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Terrie Horton, Sebastien Granger, Brian Land, Dominik Warren, Sam Skid, Jenah Huff, Todd Kelly , Lee Habiger

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Oct 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the finance department at Robert Brogden Buick GMC. Your concerns about the financing options will be looked into, as we aim to provide transparency and choice to our customers. If you have any further questions or would like to discuss this matter, please feel free to contact us directly. We value your input and hope to serve you better in the future. Sincerely, The Robert Brogden Buick GMC Team

September 01, 2024

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Employee Rating

Brian Land was awesome! He gave me great service. I got a great deal on four new tires and he had me in and out quickly with very good communication. He gave me great service. I got a great deal on four new tires and he had me in and out quickly with very good communication. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Terrie Horton, Peter Sargent, Sebastien Granger, Paul Levin, Brian Land, Jenah Huff, Scott Phegley , Brian Everhart, Tracy Troll, Jimmy Carpenter

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Sep 04, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Brian provided you with awesome service and helped you secure a great deal on your new tires. At Robert Brogden Buick GMC, we strive for quick and effective communication, and it’s great to know we met those expectations during your visit. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 21, 2024

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Employee Rating

I assume Jenah is with service? Service put the mudflaps and window vents on before we picked up our Canyon. Everything was great there. We had a ding that was also removed and that Service put the mudflaps and window vents on before we picked up our Canyon. Everything was great there. We had a ding that was also removed and that went smoothly as well. More

by DONALDSONJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peter Sargent, Paul Levin, Jimmy Carpenter

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Aug 22, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're glad to hear that the service team did a great job installing the mud flaps and window vents on your Canyon and that the ding repair went smoothly. We appreciate you choosing Robert Brogden Buick GMC and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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