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Jim Monahan
Jim Monahan at Rizza Cadillac Buick GMC

Jim Monahan | Page 8

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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342 Reviews
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342 Reviews

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342 Reviews of Jim Monahan

February 22, 2023

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Employee Rating

It’s alway good visiting Rizza and I’m proud to drive with my plates stating I bought from Rizza. Thanks Mr. Tony! More

by PRENCHER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Danielle O'Connor

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Feb 24, 2023

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 21, 2023

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Employee Rating

All I have to say Very good customer service in Sales department also Service department Tom the Manger is the Best!!! More

by CMBOYD458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bert Dutcher, Becky Aboswielem, Tom Wentz

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Feb 23, 2023

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 18, 2023

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Great experience truck was in for service they got me in and out with my apartment that I had . Also ordered a part for truck I needed!!Great communication and knowledge for the vehicle. If you need an answ More

by NICKEV3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard

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Feb 21, 2023

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 16, 2023

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Brought my car in for a recall on the cables for the rearview camera. Obviously I can’t tell what they did, but I received my car back in a very timely manner. More

by MADDONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2023

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 15, 2023

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Employee Rating

They get the job done in a good amount of time that is necessary for the work that you came in to have done. More

by JM993026
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 15, 2023

Rizza Cadillac Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 13, 2023

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Employee Rating

I was told that they were supposed to install calipers a second time that were not supposed to rust but two weeks after installation they began to rust. I was lied to and over charged on hydraulic brake hos More

by Sarge
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Workmanship
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Recommend Dealer
No
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Feb 15, 2023

Rizza Cadillac Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 15, 2023

Sarge responded

I spent $2400 in repairs to get remanufactured front calipers on a 2018 Sierra with low miles.these parts should be factory original quality and they aren't. Now they are rusted as if they have been on the truck for over 10+ years. Not to mention that the caliper guide boot wasn't seated properly. Good thing I went underneath to check. No excuse....you tell me how to rectify the situation

February 13, 2023

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Employee Rating

Jim Monihan worked hard to handle the issue with my truck to 100% satisfaction. Hands down great service advisor. More

by Smokediver226
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 15, 2023

Rizza Cadillac Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 11, 2023

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Employee Rating

Well done good work the time was set and kept if I had to will tell others More

by JCM119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Danielle O'Connor

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Feb 14, 2023

Rizza Cadillac Buick GMC responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. I look forward to helping you again in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 23, 2023

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Service with a smile. Fast service. Sale rep good almost sold me a new car. More

by jnorvell
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard

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Jan 23, 2023

jnorvell responded

Got it!

January 23, 2023

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I usually come to this car dealership to get all of the work done on my suv because this is where I purchased my car. I also come here because the staff is very friendly, helpful and the waiting room is cl More

by WEGRIFFITH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Mike Lorenzo, Danielle O'Connor

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Jan 24, 2023

Rizza Cadillac Buick GMC responded

Your great feedback truly made my day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jan 25, 2023

WEGRIFFITH responded

Thanks you

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