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Jim Monahan

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Jim Monahan

Jim Monahan | Page 11

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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342 Reviews

Overview Reviews (342) Inventory (344)

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342 Reviews

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342 Reviews of Jim Monahan

November 06, 2022

Dealership Rating

Employee Rating

Jim was great, repair covered under a special policy, technician explained repair at length, thanks again to the Rizza team technician explained repair at length, thanks again to the Rizza team More

by Jake

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Nov 08, 2022 -

Rizza Cadillac Buick GMC responded

Jake, thank you for taking the time to share your feedback! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 06, 2022

Dealership Rating

Employee Rating

Everyone was friendly, from the operator who took my call to the service manager . I will return for future service for my vehicle. to the service manager . I will return for future service for my vehicle. More

by mertdinie

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 08, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 04, 2022

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Employee Rating

The staff is very friendly and great customer service from beginning to end on all levels. from beginning to end on all levels. More

by Karla

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 07, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for recognizing your experience at Rizza Cadillac Buick GMC! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 01, 2022

Dealership Rating

Employee Rating

Nice service straight up okie dokie in my book thanks for the service thank you the service thank you More

by Nelson7261

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Candace Kostial, Danielle O'Connor

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Nov 03, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 29, 2022

Dealership Rating

Employee Rating

It was a very pleasant experience going to Rizza Cadillac for service, everyone was extremely kind and courteous. for service, everyone was extremely kind and courteous. More

by johnnydmnd

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Candace Kostial, Danielle O'Connor

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Nov 01, 2022 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 22, 2022

Dealership Rating

Employee Rating

I received Great customer service and the car was sparkling clean when I hit it back. sparkling clean when I hit it back. More

by njkkod

Verified Customer

Customer Service

Recommend Dealer

Yes

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Oct 25, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 15, 2022

Dealership Rating

Employee Rating

I have a few words. 2019 CT6 hard shifting between 2nd and 3rd gear. Service advisor, "This is normal". Had the same issue with my 2017 CTS. This doesn't sound normal t 2019 CT6 hard shifting between 2nd and 3rd gear. Service advisor, "This is normal". Had the same issue with my 2017 CTS. This doesn't sound normal to me. Sounds like an issue with the transmission that Cadillac knows about, but won't issue a recall until someone dies. Certified Used ain't what it use to be. I've had to drive this vehicle to dealerships 3 times and I haven't had the vehicle 6 months. Again Certifed Used ain't what it's cracked up to be. Warranty still in force, so I'll keep bringing it back until a dealership fixing the problem or I'll trade it in. Either way, I'm not paying $3000 to fix an issue Cadillac is aware of. More

by LYNETTEWALTON

Verified Customer

Recommend Dealer

Other Employees Tagged: John Howard, Becky Aboswielem , Candace Kostial, Danielle O'Connor

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Oct 17, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 13, 2022

Dealership Rating

Employee Rating

Was able to set up an appointment quickly that fit my schedule. Great service staff schedule. Great service staff More

by Amaroa

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 13, 2022 -

Amaroa responded

Was able to set up an appointment quickly that fit my schedule. Great service stafff

October 05, 2022

Dealership Rating

Employee Rating

Kind and knowledgeable. Service with a smile. Comfortable clean environment .What you see is what you get vibes. Service with a smile. Comfortable clean environment .What you see is what you get vibes. More

by Ken

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Candace Kostial, Danielle O'Connor

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Oct 06, 2022 -

Rizza Cadillac Buick GMC responded

October 05, 2022

Dealership Rating

Employee Rating

Everybody at this dealership is very friendly and warm I highly recommend Rizza Cadillac GMC to my family and friends highly recommend Rizza Cadillac GMC to my family and friends More

by BALLOGMARK

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jay Bakr, Nick Richko, John Howard, Becky Aboswielem , Candace Kostial, Danielle O'Connor

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Oct 06, 2022 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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