Jim Milella
Jim Milella at Ide Honda
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Jim Milella

Service Advisor

Ide Honda

875 Panorama Trail S.
Rochester, NY 14625

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4.7
100 Reviews

Jim has been in the car business since 1994, and with Ide Honda since 2000. He has been married since 2002, he and his wife have two children. As you can imagine, young children keep him busy, but when he is not chasing after the kids, he loves working on cars. Jim is a complete fanatic of the automotive world and knows his cars! He is happy to help you take care of your automobile at IDE HONDA!

Dealership Experience

24 yrs, 7 mos

4.7

100 Reviews

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100 Reviews of Jim Milella

November 17, 2024

Dealership Rating
Employee Rating

I always receive exceptional service and advice from Jim Milella at Ide. The work is performed timely and professionally. I will certainly return, More

by gwv1357@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 10, 2024

Dealership Rating
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I got my first Honda in 1996 from Ide and have always had a great experience. I think the service department is great, but now has gone a little downhill because it's so hard to get in touch with anyone (the More

by exg001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Julian Barona, TJ Graham

August 06, 2024

Dealership Rating
Employee Rating

I knew taking my car to the dealer would cost a lot and it did just over $1000 but the treatment I got there and the speed at which the car was fixed made the rest of the trauma almost painless. They gave More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 23, 2024

Dealership Rating
Employee Rating

We had an amazing experience with Ide Honda, particularly thanks to Blake Gross. He was extremely knowledgeable, courteous, and patient with us. He was available for us but never hounded or pressed us. A rea More

by JoeC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Dilg, Blake Gross

June 22, 2024

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Jim Milella gave us very prompt and great service with a problem we encountered while traveling in the area. Many thanks Jim and IDE Honda More

by wwinzenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2024

Ide Honda responded

Thank you for sharing your experience! We're glad to hear that Jim provided you with prompt and excellent service during your travels. Your kind words mean a lot to us, and we're always here to help. Safe travels!

May 01, 2024

Dealership Rating
Employee Rating

I came in for a 12:30 appointment. Promptly met by Jim Milella, who took care great care of me. More

by sturri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 13, 2024

Dealership Rating
Employee Rating

First let me begin by saying that the Service Technicians at Ide whether Jim Milella or most recently Amelia Horsford, are outstanding always helpful and pleasant.. They have nothing to do with pricing for More

by sbharrison57
Recommend Dealer
No

April 06, 2024

Dealership Rating
Employee Rating

Jennifer Flammia is as kind, focused, and motivated as any salesperson can be. She anticipates your needs and answers your questions even before you ask. The definition of excellence in sales is to ant More

by tpmedia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 16, 2024

Ide Honda responded

Thank you so much for your kind words! We're thrilled to hear that Jennifer was able to assist you in finding your vehicle with knowledge and ease. Your satisfaction is our top priority, and we appreciate you taking the time to let us know about your positive experience. If you have any further questions or need any more assistance, please don't hesitate to reach out. Have a fantastic day!

March 28, 2024

Dealership Rating
Employee Rating

Instead of “dreading” having my Honda HRV (that I love…. and wish Honda would make a hybrid and/or electric version) serviced, I schedule online with Jim Milella as my Service Advisor. Then, I KNOW that my More

by susanlofurno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Ide Honda responded

Susanlofurno, thank you so much for your kind words! We're thrilled to hear that Jim was able to assist you with ease. Your satisfaction is our top priority, and we appreciate you taking the time to let us know about your positive experience. If you have any further questions or need any more assistance, please don't hesitate to reach out. Have a fantastic day!

March 10, 2024

Dealership Rating
Employee Rating

I’ e been an IDE Honda customer for fifteen years and have always worked with Brad Constantino. He’s the best! More

by Jahhaus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2024

Ide Honda responded

Jahhaus, we are very happy to have provided you with such a positive experience! We are glad Brad was able to help you pick your ride at Ide. Thank you for taking the time to let us know how we did. Have a great day!

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