Jim Haynes
Jim Haynes at Toyota of Nashua
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Jim Haynes

Service Manager

Toyota of Nashua

10 Marmon Dr
Nashua, NH 03060

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2 Reviews
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2 Reviews

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2 Reviews of Jim Haynes

January 21, 2025

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Employee Rating

Took my 4-Runner in for a paint issue. Worked with Jim Haynes who took the time to see the problem and follow up to get the issue covered. Easy to work with and very professional. Tammy More

by mark n
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tammy Costigan

Jan 21, 2025

Toyota of Nashua responded

Mark, we're delighted to hear that Jim and Tammy provided you with such a positive experience at McGovern Toyota of Nashua. Thank you for your kind words and recommendation! We look forward to serving you again in the future.

February 07, 2024

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Toyota of Nashua has the worst, most unorganized service department I have ever seen. When I bought my car in Manchester, it took them a week to fix two things that I later found out was more than what they More

by Parentkayla
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 12, 2024

Toyota of Nashua responded

Good morning Kayla, Thank you for taking the time to leave us a review about your experience with us. Unfortunately with these types of systems installed in vehicles, it does require you to be present to enable the device so work can be performed on the vehicle. In most cases, the unit provider will speak to one of our representatives so we can make them aware that the vehicle is in for service and they’ll override the system so our technicians can service the vehicle. In this case and for whatever reason, they would not override the unit and that’s why your presence is necessary. I understand it’s an inconvenience but we’re powerless over the situation. My service department can elaborate further and answer any additional questions you may have and hopefully, we can get this handled ASAP. Thank you again for your time. Sincerely, Keith Jerszyk General Manager Toyota of Nashua kjerszyk@mcgovernauto.com

Feb 12, 2024

Parentkayla responded

I completely understand and I did not mind having to sit there to help out as I know the device is not Toyota’s fault. My issue was that my appointment was for Thursday 2/1/24 and the process of even starting my service wasn’t started until Monday 2/5/24. To me that is unacceptable. If I have an appointment, the date of my appointment is the day my service should begin. And when I speak with my service representative to let them know I will be there at this time on this day to be able to sit with the car when they look it over, if they say yes that works, when I arrive to do so I shouldn’t be told the machanic is busy we cannot do it (despite giving me the green light for that time), leaving my car to be pushed back another day. I now have my car back, and although the problem was not fixed, I do appreciate the mechanic’s time and effort to find the problem and I thank service rep. Manny for his help and attentiveness in making sure my car was being taken care of.

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