Jibril Holman

**My Frustrating Experience with Lewisville VW Leasing Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I wa Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I was offered what seemed like a good deal: $467 per month for a 39-month lease, including taxes. Initial Agreement: • The dealership’s catalog clearly listed blind spot monitoring as a feature on the vehicle. • Based on this, I signed the lease contract and agreed to pick up the car the following day. The Unexpected Surprise: • During the handover, I was informed that due to supply chain issues related to the Ukraine-Russia war, the blind spot monitoring feature was missing. • They offered a $450 refund as compensation and assured me that I could easily upgrade to a newer model once available. • At that point, I had little choice but to accept the vehicle. The Real Problem: Later My wife joined as secondary driver, and got to know that blind spot monitoring is essential for her safety on Texas roads which infact is not needed for me. I requested VW to retrofit the feature, but they said it was not possible and that I would need to upgrade to the 2025 Taos. The Shocking Upgrade Costs: To upgrade, I was told I’d need to pay $5,777 extra, which is the difference between: o The residual value of the leased vehicle: $24,777 o The third-party market value: approximately $19,000 • Additionally, I’d need to pay the MSRP of the new vehicle, minus some rebates (~$1,500). Unfair Treatment: (Manager's Scary Behaviour) • I’m being asked to pay for a car that I do not own and that VW is responsible for, as it’s under lease. • To justify this, the sales manager at Lewisville VW used an intimidating tone and tried to convince me that I was the owner of the vehicle—which is simply not true. Market Value Discrepancy: • The 2023 Taos SE’s market value in 2025 is around $19,000, yet VW expects customers to pay $24,777 to own it at lease-end. • This discrepancy is both unfair and misleading. Lessons Learned: 1. Don’t blindly trust sales promises—they may not reflect reality. 2. Read every lease contract term carefully before signing. You will end up paying more than the market value at lease-end. 3. You bear the depreciation risk during the lease. If you want to trade in or buy the vehicle, you have to cover the loss since you signed the contract. 4. You may not be able to trade in the vehicle freely, especially with other manufacturers. • For example, I tried to trade in the vehicle at BMW to take advantage of an offer, but BMW informed me that VW does not pay off their leases to other brands—unlike other manufacturers. If the Lewisville VW sales team had been transparent before I signed the lease, I would have never proceeded. Unfortunately, I was misled and put on the spot. Final Thoughts: This has been a very disappointing and stressful experience. I hope others can learn from it and avoid similar pitfalls More

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Will definitely recommend this location. 10/10 exceptional service. I did the application process at home and all I had to do was test drive and sign my papers. Easy process! 10/10 exceptional service. I did the application process at home and all I had to do was test drive and sign my papers. Easy process! More

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Very easy to work with this dealership from prices to signing the paperwork. Has been very good and responsive to any questions as well as getting registration in a timely manner. signing the paperwork. Has been very good and responsive to any questions as well as getting registration in a timely manner. More

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I had an excellent experience buying a 2020 Jetta. I told them exactly what I was looking for and what I wanted to spend and left that night in a great vehicle. Would definitely shop here again. I told them exactly what I was looking for and what I wanted to spend and left that night in a great vehicle. Would definitely shop here again. More

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No haggling no hassle. Did what they promised to do.. Didn't waste alot of time Did what they promised to do.. Didn't waste alot of time More

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Great service from Jabril and John! They helped us with all of our needs! We were satisfied. They helped us with all of our needs! We were satisfied. More

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He was great to work with very easy process. I will definitely buy again from them.. I will definitely buy again from them.. More

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I knew what car I wanted and what I wanted to pay. Jabril and I had never even met when we agreed the deal. I turned up and the car was ready to go. Paperwork was done quickly and I drove off on my 7 Jabril and I had never even met when we agreed the deal. I turned up and the car was ready to go. Paperwork was done quickly and I drove off on my 7 miles Tiguan R-Line. Great service from sales and finance. Looking forward to enjoying the car More

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Worked with Jibril and had an excellent experience. He answered my questions and made the experience very pleasant. Joe in xxI was also nice to work with. Only slightly negative thing I experienced He answered my questions and made the experience very pleasant. Joe in xxI was also nice to work with. Only slightly negative thing I experienced was the detail guys putting armor all on my floor mats :) slippery ride home Tell Hussain my son kicked his xxx in RPS. More

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They provide Great customer service and are true to their word on pricing and delivery. their word on pricing and delivery. More

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