Jessica Clayton

I recently had to get my sunroof replaced at Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expec Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expectations. First and foremost, the staff at the service department were extremely friendly and welcoming. They greeted me with a smile and made me feel like a valued customer. They were also very knowledgeable and were able to answer all of my questions and concerns about my car. The waiting area was clean and comfortable, with complimentary waters available. The service department also had a shuttle service available for those who needed to leave their car for an extended period of time. I was pleasantly surprised by the speed and efficiency of the service. What impressed me the most was the honesty and transparency of the service department. They didn't try to upsell me on unnecessary services or repairs, which I have experienced at other dealerships. Instead, they were upfront about the cost and provided me with options to fit my budget. Overall, I highly recommend the service department at this car dealership. They provide exceptional customer service, have a knowledgeable and friendly staff, and offer efficient and honest service. I will definitely be returning for all of my future car maintenance needs. More

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My service at Columbus’Mercedes were great. I have received nothing but the best service. I have received nothing but the best service. More

by REESE6363 Verified Customer Verified Customer

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August 1, 2023, I had an 8:00 appt to replace a tire. It is now 1:18pm and my vehicle has not been looked. When I arrived I was informed the service managers and technicians are in a lunch meeting. Needl It is now 1:18pm and my vehicle has not been looked. When I arrived I was informed the service managers and technicians are in a lunch meeting. Needless to say, we dropped the vehicle off at 5pm the day before. This is unacceptable and for sure not the standards nor the integrity of the company. Sadly it is my first visit and very well could be my last!!! UNACCEPTABLE……5 1/2 hours and my vehicle hasn’t been looked at, don’t forget I had an 8:00am appointment More

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Excellent service in every aspect . Been client for 20 years ! Outstanding. Dealership and Personnel in every area of car care and service Been client for 20 years ! Outstanding. Dealership and Personnel in every area of car care and service More

by 19Mathews Verified Customer Verified Customer

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They always pay attention to every detail. They keep me well informed of the status of the process. Always courteous and prompt They keep me well informed of the status of the process. Always courteous and prompt More

by Jobubba Verified Customer Verified Customer

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Thanks RJ! ! My car was sparkling and clean when it came out of service! It Definitely looked like a different car and it also drove like a different car! ! My car was sparkling and clean when it came out of service! It Definitely looked like a different car and it also drove like a different car! More

by Georgia Peach Verified Customer Verified Customer

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