Jessica Charles

I brought my vehicle into the dealership for a warranty repair . The dealership decided to keep my vehicle for 5 weeks, and then proceeded to give me my car back in worse condition than I had dropped it of repair . The dealership decided to keep my vehicle for 5 weeks, and then proceeded to give me my car back in worse condition than I had dropped it off . My car was screaming at me when I picked it up to tell me it had no oil. My tires were bald , even though I had changed them a few months prior . My back door broke , my breaks needed replacing , my tint was messed up beyond repair, my air conditioner didn’t seem to work anymore, and several other issues. The customer service and employees that helped me were some of the worst human beings I have ever come across . They screened my calls when calling to follow up on the progress of my vehicle. They were rude , and short , and ultimately unhelpful . And finally they are reporting falsely the maintenance on my vehicle on CARFAX to depreciate my vehicle even more. If I could give 0 stars I would . And I would HIGHLY suggest anyone who has a brain cell avoid this business like the plague it is on our community . I will make sure anyone I know , will never be doing business with them . More

by REYALVAREZ Verified Customer Verified Customer

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Excellent dealership! From the moment you cross the door everyone welcomes you and treat you like family. The manager AJ was superb! Thank you From the moment you cross the door everyone welcomes you and treat you like family. The manager AJ was superb! Thank you More

by alberto Verified Customer Verified Customer

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Muy amables y comprometidos a la hora de informar y ayudar, teniendo en cuenta tambien, que resolvimos todo a última hora ayudar, teniendo en cuenta tambien, que resolvimos todo a última hora More

by Bruno Berrutti Verified Customer Verified Customer

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I recently visited Hollywood Kia's service department for a routine maintenance check, and I was thoroughly impressed with the level of service I received. The staff was friendly, professional, and attentive a routine maintenance check, and I was thoroughly impressed with the level of service I received. The staff was friendly, professional, and attentive to my needs. More

by Marie Verified Customer Verified Customer

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Good dealership You can try it We care of you and your car I like it your car I like it More

by Vroudley851 Verified Customer Verified Customer

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Maggie, Jessica and Angelo were of Great service. Def would highly recommend Hollywood Kia to anyone looking to join a Vehicle family KIA is the place they take care of their loyal customers as well Def would highly recommend Hollywood Kia to anyone looking to join a Vehicle family KIA is the place they take care of their loyal customers as well new family members. More

by bkeny18 Verified Customer Verified Customer

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Customer service ladies at the front desk. Very unprofessional and unprofessional conversations amongst them all 3 of them. I had an appointment for 9am. Left at 12:30 Tevin was amazing! Very unprofessional and unprofessional conversations amongst them all 3 of them. I had an appointment for 9am. Left at 12:30 Tevin was amazing! More

by BRENDA27 Verified Customer Verified Customer

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I have been treated so well this 2024 is the fourth vehicle I have purchased from Hollywood Kia and not the last Thank you so much for yall service and is well deserved J Mc Carron vehicle I have purchased from Hollywood Kia and not the last Thank you so much for yall service and is well deserved J Mc Carron More

by JOSEPHINE51 Verified Customer Verified Customer

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Very poor and incompetent service. Would never do business with you again. You,re all so inept. Bye!!! Would never do business with you again. You,re all so inept. Bye!!! More

by Topatop28 Verified Customer Verified Customer

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no gas given for new Sorento, SUV not served be delivery, I had get my 0wn gas before driving home, sales manager Angel argumentative over plastic wheel covers I asked to keep. I had get my 0wn gas before driving home, sales manager Angel argumentative over plastic wheel covers I asked to keep. More

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