Jesse Traynor

I can't say enough good things about INFINITI of Denver, and it starts with AJ Johnson. I came in after a bad experience at another dealer. AJ was patient and straightforward and never pressured me once. and it starts with AJ Johnson. I came in after a bad experience at another dealer. AJ was patient and straightforward and never pressured me once. He answered every question I had, and I had a lot of them. He treated a used car purchase like it mattered, because to me it does. This is the vehicle I plan to retire with. If you're shopping here, ask for AJ. Chris Madigan in service deserves just as much credit. I brought in a vehicle I'd bought somewhere else and Chris found a serious defect. He could have quoted me a repair and taken my money. Instead he told me to take the car back to where I bought it. That advice cost his own department a repair order and it saved me thousands. That is what integrity looks like, and it's the reason I came back here to buy. Karen Kochkanyan in finance was professional and quick. He had the paperwork done cleanly with no games and no surprises. After what I'd just been through, that was a relief. Jesse Traynor stepped in and told me he could beat the preapproval I walked in holding. He didn't have to say anything. He did it anyway and it saved me real money. I'm used to people just taking my money. Every person I dealt with here was helpful and honest with me. This is a standup dealership you can trust. Thank you all. — Robert C. More

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I went into Infiniti of Denver knowing exactly which pre owned I wanted to test drive. After mentioning another car I had considered he encouraged me to drive that one as well just to make sure my original owned I wanted to test drive. After mentioning another car I had considered he encouraged me to drive that one as well just to make sure my original choice was THE ONE. It was! I appreciate him taking the time to let me try both. From sale consultant to finance to final drive away, these guys were great. I’ll be back for me next one for sure. Thanks Infiniti of Denver! More

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Everyone is very nice there and extremely helpful. I would definitely buy another car from them I would definitely buy another car from them More

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I had an extremely negative experience at Infiniti of Denver, primarily due to the behavior of our salesperson, Leshun, and the management team. From the beginning, Leshun Veasley was rude, dismissive Denver, primarily due to the behavior of our salesperson, Leshun, and the management team. From the beginning, Leshun Veasley was rude, dismissive, and unprofessional. Instead of explaining paperwork, he would aggressively slide documents across the table without any explanation. During the test drive, he abruptly barked directions like “right here” or “left here,” making the entire experience uncomfortable. We felt like a burden the entire time, despite being serious buyers. His behavior throughout the process was honestly sad and pathetic. After we believed everything was finalized, we were contacted and told our monthly payment would increase by $200. That immediately raised red flags and felt deceptive, so we chose to return the vehicle. That’s when things became completely unacceptable. We were told we could not return the car because our trade-in lien had already been paid off—which was NOT true. As we questioned this, their story kept changing multiple times, making it clear we were being misled. What made this experience even worse was how we were treated in person. We spent over two hours dealing with Leshun Veasley, Karen Kochkanyan, and management, who argued with us and repeatedly raised their voices. No customer should ever be yelled at—period. It is disrespectful, unprofessional, and completely unacceptable. We have rights as consumers, and being treated this way while simply trying to resolve a situation is outrageous. On top of everything, this entire situation was a complete waste of our time and energy. What should have been a straightforward process turned into a stressful and frustrating ordeal. I strongly recommend staying far away from this dealership. Between the rude behavior, constantly changing stories, and aggressive treatment, this was one of the worst customer service experiences I’ve ever had. More

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