Jesse Renollet

Dealership: Stykemain Chevrolet – Paulding, OH Individuals involved: • Jesse Renollet – Sales Manager (claimed to be General Manager) • Brad Davis – Salesperson • Jim Stykemain – Owner T OH Individuals involved: • Jesse Renollet – Sales Manager (claimed to be General Manager) • Brad Davis – Salesperson • Jim Stykemain – Owner Today we drove two and a half hours to Paulding, Ohio to look at a 2022 Ram 2500 diesel. I contacted the salesperson (Brad Davis) when the dealership opened and was upfront that we would want to negotiate in person. He was friendly, responsive, and professional throughout. When we arrived, the truck started and we were allowed to test drive it. Less than one mile into the drive, the truck lost power and began throwing warning messages. We were forced to pull over just off a busy highway in actual -10°F temperatures (not wind chill) with traffic flying by. The truck would not restart, and we were left sitting on the roadside with our hazards on in dangerous conditions. We attempted to contact the salesperson several times with no answer. We eventually reached the receptionist, who tried to transfer us to service, but no one answered. We explained that we were stranded, unsafe, and could literally see the dealership from where we were sitting. After some time, the salesperson and a service employee arrived and brought us back. The truck ultimately had to be towed back to the dealership. They suggested the diesel fuel may have gelled due to low fuel, which is plausible. Despite this, we were still willing to move forward with the purchase if the dealership was willing to work with us given the circumstances. That’s when the attitude from management became the real problem. I approached the sales manager, Jesse Renollet, respectfully to discuss whether there might be any flexibility on price given that we had just been stranded in dangerous conditions after driving five hours round trip. His response was cold and dismissive: “The price is the price.” No apology. No concern for safety. No acknowledgment of the situation. When I asked if the general manager was available, he said he was the general manager. I then asked about speaking with the owner. He asked, “Would you like to speak with him?” When I said yes, he turned as if he was going to call, then turned back with a sarcastic smirk and said, “Oh, I forgot, he’s on his way to Florida.” The interaction was condescending, dismissive, and unprofessional. To be clear, our salesperson was courteous and professional. This failure falls squarely on management. After everything that occurred, the dealership offered not a penny off the advertised price and even stated they would be raising the price the following week. Based on this experience, I strongly encourage others to read the reviews and take them seriously. This dealership does not value customer safety, customer service, or accountability. I will not return, and I will be sharing this experience publicly. More

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No high pressure sales tactics made for a pleasant shopping experience. Quick, precise answers to questions,great customer service from start to finish from all involved. shopping experience. Quick, precise answers to questions,great customer service from start to finish from all involved. More

by Tigermom Verified Customer Verified Customer

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They were very helpful of helping us be able to get the vehicle we needed! Thank you so much! vehicle we needed! Thank you so much! More

by ramirezedward1022 Verified Customer Verified Customer

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Everyone at Stykemain-Paulding was great to work with, especially Jay D. Thanks for making this a great career opportunity buying experience ! especially Jay D. Thanks for making this a great career opportunity buying experience ! More

by amberlynnrogers Verified Customer Verified Customer

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I was very thankful for the patience Brad had with me at making my decision and giving me the next day to decide. I came back the next day and the paperwork was completed and was done in a timely manner. making my decision and giving me the next day to decide. I came back the next day and the paperwork was completed and was done in a timely manner. All treated me and my father good. I will gladly recommend all my family and friends to do business with you all. More

by ohionena59 Verified Customer Verified Customer

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Stykemain Chevrolet has top of the line service. Service coordinators and the service techs are all on their game. I always feel welcome when I go in this dealership. Service coordinators and the service techs are all on their game. I always feel welcome when I go in this dealership. More

by kip.goch Verified Customer Verified Customer

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Brad was patient and kind and helped me get the vehicle I wanted. The dealership as a whole is top notch. wanted. The dealership as a whole is top notch. More

by dwoolace72 Verified Customer Verified Customer

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It was a pleasant car buying experience. This was my second time buying a vehicle, the first time through superior auto, but I think Stykemain gained a customer. This was my second time buying a vehicle, the first time through superior auto, but I think Stykemain gained a customer. More

by ethancrates Verified Customer Verified Customer

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Very good people friendly and easy to work with . And will let people know about them And will let people know about them More

by pcomer1067 Verified Customer Verified Customer

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I have experienced nothing but poor communication, customer service, and conflict resolution from the employees and Stykemain Chevrolet. I will never spend another dime at this facility and will recom customer service, and conflict resolution from the employees and Stykemain Chevrolet. I will never spend another dime at this facility and will recommend everyone I know to do the same. More

by jkb7389 Verified Customer Verified Customer

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