Jerry Morgan

Bought a used vehicle from CardinaleWay Mazda in Mesa. While driving home from taking delivery the Check Engine Light came on. I paid a different dealership to diagnose the problem. I told selling d While driving home from taking delivery the Check Engine Light came on. I paid a different dealership to diagnose the problem. I told selling dealership I would have it declared a lemon under the used car lemon law. They tried to insist there was no such law. I told them to expect a letter from my attorney and I’m contacting the Attorney General’s Office. Took vehicle back to them to verify and fix. It took them over a month to get the vehicle back to me. Kept making excuses for delays. I was amazed that they actually fixed the vehicle. I think my complaint to the AG’s office finally got them to fix the vehicle. It should not have taken a complaint to get them to act. More

Report | Print

Courteous, Profesional, Knowledgeable, Friendly. Billy Daniel's did a great job along with all the others that assisted us. Billy Daniel's did a great job along with all the others that assisted us. More

Report | Print

Amazing service, sales rep got my kids hot cocoa while they were waiting, overall excellent courtesy and customer service. they were waiting, overall excellent courtesy and customer service. More

Report | Print

Cardinale Way Mazda at Superstition Springs is THE BEST dealership in the valley, and their service department is unparalleled. I'm a life long customer because they've earned my trust and business year af dealership in the valley, and their service department is unparalleled. I'm a life long customer because they've earned my trust and business year after year! More

Report | Print

Always great service and everyone is always friendly and engaging. I’ve bought 6 Mazda’s from them over the years and will continue to support this brand and this great dealership! engaging. I’ve bought 6 Mazda’s from them over the years and will continue to support this brand and this great dealership! More

Report | Print

This dealership is one of the best out there! The employees plus the excellent selection of vehicles to choose from and the beautiful area are unbeatable! Connie M. was extremely attentive, suppo The employees plus the excellent selection of vehicles to choose from and the beautiful area are unbeatable! Connie M. was extremely attentive, supportive, but most of all understanding the entire time I was looking for and purchasing my vehicle, what made it even better is even after I bought she was maintained contact to make sure everything is amazing and to my liking. The process didn’t take forever and I didn’t have to put down an arm and leg, would totally recommend. More

Report | Print

The salesperson Darlene Ledbetter was wonderful. She picked me and everyone was nice. I've never had such a quick process picked me and everyone was nice. I've never had such a quick process More

Report | Print

Doug was such a pleasure to work with. Friendly, respectful and very knowledgeable about the Mazda we purchased He made the whole experience enjoyable. We highly recommend Doug and CardinaleWay Maz respectful and very knowledgeable about the Mazda we purchased He made the whole experience enjoyable. We highly recommend Doug and CardinaleWay Mazda. More

Report | Print

Very Disappointing I went to this dealership because they had the car I wanted. I drove hours out of my way, had agreed on a very specific deal ahead of time. No one ha I went to this dealership because they had the car I wanted. I drove hours out of my way, had agreed on a very specific deal ahead of time. No one had to sell me on the car and I did not haggle, I wanted as quick and easy a transaction as possible. Instead, I was misled and the car was needing a major part replacement, despite the car being touted as Certified Preowned, "like new" and ready to go. I was told it was a 3-day maximum fix but it spent 10 days in service. In addition to this, I found the finance manager to be unscrupulous and unethical, adding additional and unnecessary charges at the last minute without informing me. This whole ordeal was one of the most stressful and disappointing transactions of my life. This dealership brags that they are a "Christian organization" but what I experienced was just the opposite. The customer is treated as a "mark" rather than a person. With so many dealerships out there, I would recommend this place be avoided. More

Report | Print

Ignore the warnings given by the car???? I've been having many issues with my vehicle since I bought it in 2015. After multiple dealerships, I thought Cardinale Way would help. Nick was a won I've been having many issues with my vehicle since I bought it in 2015. After multiple dealerships, I thought Cardinale Way would help. Nick was a wonderful service advisor, but they were unable to solve my issues involving braking malfunctions. They actually told me to ignore my car's warnings when it tells me I'm about to have a collision when it was being triggered sporadically with nothing in the path of the car. I reached out to Mazda corporate regarding the lack of resolution from the dealer and during a conference call between me, Mazda corporate, and the dealer service manager, Jerry, things got a little heated although no vulgarity or name calling was used in any way. This resulted from Jerry refusing to answer basic questions. Jerry disconnected from the call and now refuses to service the car because he's apparently "too uncomfortable" to work with me, even though I've been polite and courteous on all my visits. In my opinion, Jerry is acting inappropriately. I don't think they want to deal with the problem because they'd rather pass the buck. And I certainly don't want to waste my time on a dealership that isn't willing to fix a practically brand new vehicle. Even Mazda corporate expressed disappointment in their supposed "discomfort" in working with me again. Definitely do not recommend this dealership to anyone. Take your business elsewhere. I know I will be. More

Report | Print