Jerry Guye
Jerry Guye at Norm Reeves Mazda

Jerry Guye

Salesperson

Norm Reeves Mazda

1840 E Airport Freeway
Irving, TX 75062

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3 Reviews

Dealership Experience

11 mos

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3 Reviews

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3 Reviews of Jerry Guye

May 27, 2025

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Employee Rating

The dealership made sure I was happy with my car. But after I bought it, I got a weird phone call from someone who said they were from Norm Reeves Mazda, and they had the financial institution on the More

by david@shannonink.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nora Blackmon, Lance Wilson

May 28, 2025

Norm Reeves Mazda responded

Hi, David. We're glad that you're happy with your new car! We apologize for the phone call and any resulting confusion. We always want our customers to have clarity, and you can contact our General Manager, Trenton Boe, at Trenton.boe@normreeves.com to clear things up.

May 28, 2025

david@shannonink.com responded

Says a lot that it takes a bad review to get your attention. No, I will not call Trenton Boe, but he can call me when he figures out xxx was going on with that call. If you ALWAYS want customers to have clarity then why does one of your voicemail boxes say "This is 18104" with no name attached? If you ALWAYS want customers to have clarity then why why why have you not returned my multiple phone messages and let me hang for days not having any clarity? If you ALWAYS want customers to have clarity then why does it take this method of communication to get it? I use the phone. I guess that's old school but I'm old school so I use the telephone. I left messages. It's fouled up enough the time you have to spend on all the paperwork for then to receive a call that suggests someone doesn't have their p's and q's in order, and with someone else on the phone with her - from the financial institution; it felt threatening! Yes, I'd like clarity but I'm not going to contact Mr. Boe. He can contact me.

April 08, 2025

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Employee Rating

Nice purchase experience at this dealership. Seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen. More

by atalas782
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rory Kurtz, Mark Wimberly

Apr 09, 2025

Norm Reeves Mazda responded

Hi, we're glad you had a pleasant purchase! It's always nice to hear from our customers. Was there a team member who did an exceptional job helping you? If so, we'd love to hear more!

March 22, 2025

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Employee Rating

The handling was terrific. I never felt like I was handled and were very professional More

by agrrlpilot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Arias , Ashley from the phone contact

Mar 24, 2025

Norm Reeves Mazda responded

Your encouraging words truly energize our team—thank you for sharing your positive experience. It’s rewarding to know you felt respected and that professionalism was consistently evident during your visit. We invite you to explore our service and parts specials, curated to further enhance every aspect of our care.

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