Jerry Deshong | Page 20

Routing Maintenance Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welc Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welcoming and user friendly. I always feel like my car is in great hands at Chapman. More

by mywinnie12004 Verified Customer Verified Customer

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Excellent customer service! Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car is always ready for pickup on the same day. More

by SKEPERLING1 Verified Customer Verified Customer

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Smiling and Flattering while handing you the bill Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is re Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is ready and,-- as they go over the $300+ bill, they are simultaneously telling you how great the "Older" car is - which is clearly due to the excellent driver! - way to go Chapman - soft soap the news - If only Doctors had the same great be manner! - I have come to know Chapman Ford over the years, and while a year ago the Employees seemed tense - they are now a happy bunch - They know my name - they take me to work and pick me up! love this place...…………... More

by Charlie Verified Customer Verified Customer

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State inspection I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. All of the employees are absolutely wonderful. More

by cdn86 Verified Customer Verified Customer

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Everything is just wonderfully great. The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my vehicle. Thank you very much. More

by HAMPTON.EUGENE Verified Customer Verified Customer

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Excellent Service It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought o It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought out the lease and refinanced to own it. More

by Dunloplc10 Verified Customer Verified Customer

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Service From the time I walked into the salesroom to buying the car and getting checkups everyone has been courteous and helpful. Everything was explained From the time I walked into the salesroom to buying the car and getting checkups everyone has been courteous and helpful. Everything was explained to me so I could understand what they were doing and answered my questions. More

by HARRISDU5 Verified Customer Verified Customer

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Great Service Very pleasant and professional service experience received from Michael & Jerry. From checking in to being notified via text that my vehicle was done Very pleasant and professional service experience received from Michael & Jerry. From checking in to being notified via text that my vehicle was done to checking out. Would highly recommend them. More

by mtgreiner Verified Customer Verified Customer

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Oil change lube and rotation My console indicated that my oil needed to be serviced. So I called and was given a time in the next day .....oil change and lube was set then jerry My console indicated that my oil needed to be serviced. So I called and was given a time in the next day .....oil change and lube was set then jerry told me it was time for tire rotation which was done. Was done just under 1 hour! Great service. thank you! More

by Bobtortora2008 Verified Customer Verified Customer

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Repair of Brakes The staff is always on target with their customer first mentality, and Jerry does a great job with this aspect. The team diagnosed a major brake fail The staff is always on target with their customer first mentality, and Jerry does a great job with this aspect. The team diagnosed a major brake failure quickly, ordered the parts and got them installed, so got the car back on the road in less than 48 hours. Very satisfied! More

by PATERJA Verified Customer Verified Customer

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