Jerry Deshong | Page 16

Great Customer Service I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer s I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer service. More

by MARK S Verified Customer Verified Customer

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oil change JERRY IS ALWAYS FRIENDLY AND KNOWS HIS JOB HAVE BEEN WITH CHAPMAN FOR MANY YEARS. NO PROBLEM GETTING AN APPOINTMENT. I HAVE KNOW KERRY FOREVER JERRY IS ALWAYS FRIENDLY AND KNOWS HIS JOB HAVE BEEN WITH CHAPMAN FOR MANY YEARS. NO PROBLEM GETTING AN APPOINTMENT. I HAVE KNOW KERRY FOREVER More

by LILNEL1931 Verified Customer Verified Customer

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Excellent Customer Service Every time we call Chapman to schedule an appointment to service one of our vehicles Jerry is very friendly and professional. Chapman does a great an Every time we call Chapman to schedule an appointment to service one of our vehicles Jerry is very friendly and professional. Chapman does a great and the customer service is superb! More

by CARite_Girl Verified Customer Verified Customer

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Inspection and The Works I did the drop off before they opened. Left the car for the day. Jerry called me and let me know the car was fine, no problems and finished and rea I did the drop off before they opened. Left the car for the day. Jerry called me and let me know the car was fine, no problems and finished and ready for me. when I returned he met me at the door and took to the new cashier area and thanked me . It was all very courteous. My service is done , the car is fine and I am happy. More

by annmbasket Verified Customer Verified Customer

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very comfortable with service Service was on time, efficient and friendly. have worked with them awhile and feel they are very good. my next purchase will be a pick up truck, but i Service was on time, efficient and friendly. have worked with them awhile and feel they are very good. my next purchase will be a pick up truck, but it will have to be either hybrid or electric. Ray More

by RHORAN0 Verified Customer Verified Customer

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Willing to work on older trucks. They were able to find and fix the non-starting issue. Jerry, the service adviser, was very helpful, friendly, and kept me informed of the progress. P They were able to find and fix the non-starting issue. Jerry, the service adviser, was very helpful, friendly, and kept me informed of the progress. Prices were a little high, but you expect that from a dealer. More

by Ranger guy Verified Customer Verified Customer

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Recall fix and inspections It was esay, fast. And done right. Appointment took only minutes to make, it was a timely appointment and all went very well. Puck upvwas a breeze. It was esay, fast. And done right. Appointment took only minutes to make, it was a timely appointment and all went very well. Puck upvwas a breeze. More

by JPP001 Verified Customer Verified Customer

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Exceptional This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the building was immaculate. I am very pleased with the service both my F-150 and I received! More

by Alisonp0915 Verified Customer Verified Customer

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great a very positive experience, Jerry was wonderful, prompt courteous service and the shuttle was so convenient. this is the only place I take my truck a very positive experience, Jerry was wonderful, prompt courteous service and the shuttle was so convenient. this is the only place I take my truck More

by jfarnold2017 Verified Customer Verified Customer

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Recall work with a couple of hiccups I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil pan, so the service writer contacted me to request permission to fix the leak. About an hour after picking my truck up I identified that my truck had a coolant leak due to a punctured radiator hose and a 4” scratch in the front bumper, so I contacted the service writer to notify them that I was bringing my truck back immediately. The service writer was very helpful in resolving the issues and arranged for me to keep the courtesy vehicle until my truck was fixed, which took approximately a week due to having to order parts. All issues were properly addressed the second time I picked up my truck. Obviously having to bring your vehicle back a second time is never desirable which is why I rated the quality of work as average, but I give Jerry credit for promptly addressing the problems and he did a great job of keeping my up to date on the status of my repairs with daily updates and ensuring all issues were resolved. More

by Platinum F-150 with baby Powerstroke Verified Customer Verified Customer

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