The service department has been excellent.
The sales experience poor included very expensive dealer "warranty unexplainrd" that I failed to catch when ordering my Maverick.
The sales experience poor included very expensive dealer "warranty unexplainrd" that I failed to catch when ordering my Maverick.
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by jimsease44
Verified Customer
Verified Customer
Other Employees Tagged:
Sang Kim
, Kara Jordan
Jan 16, 2024 -
Shottenkirk Ford Jasper responded
jim, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 and ask for one of our managers.
Separate from this review, while maintenance was being
done I walked your sales floor - - I saw a sale price on a vehicle at $113K+! WOW!
done I walked your sales floor - - I saw a sale price on a vehicle at $113K+! WOW!
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by FRISCHKNECHT
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for sharing your experience with us. We appreciate your feedback!
Jerry Adams was efficient and communicative during my
service at a busy time of their day.
service at a busy time of their day.
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by BOBADAMS6543
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2024 -
Shottenkirk Ford Jasper responded
BOB, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
Jerry my service writer was great.
Service time a little slow do to lack of service techs
Service time a little slow do to lack of service techs
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by RMILLER27
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper
Always a pleasant experience in the service department,
Kara and Jerry are my favorite advisors.
Kara and Jerry are my favorite advisors.
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by ROD10159
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2024 -
Shottenkirk Ford Jasper responded
Rod, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Takes to long for oil change waited over hour and half
check out was to slow no card readers
check out was to slow no card readers
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by TRACYMSMITH21
Verified Customer
Verified Customer
Service Price Transparency
Dec 28, 2023 -
Shottenkirk Ford Jasper responded
TRACYMSMITH, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper
Jerry was great and very helpful!
He kept me informed about my car while it was getting serviced.
He kept me informed about my car while it was getting serviced.
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by KAYTIE.HUGHES
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2023 -
Shottenkirk Ford Jasper responded
KAYTIE.HUGHES, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
They are timely, efficient and I would not take my truck
anyplace else. I purchase my truck there and
anyplace else. I purchase my truck there and
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by IRENEM0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kara Jordan
Dec 17, 2023 -
Shottenkirk Ford Jasper responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
Jerry is always friendly and always lets me know exactly
what work needs to done on my Edge SUV. Makes me aware of promotions and discounts that I have in Ford passport. He makes sure that the work is co
what work needs to done on my Edge SUV. Makes me aware of promotions and discounts that I have in Ford passport. He makes sure that the work is completed on my time frame. Always calls me to let me know the cost and work needed.
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by DEBBIEHWRIGHT
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2023 -
Shottenkirk Ford Jasper responded
DEBBIEHWRIGHT, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Once again Jerry and the service staff came through for
me when I was sort of in an emergency situation. My husband purchased new headlights from an auto supply store and they were not compatible with my
me when I was sort of in an emergency situation. My husband purchased new headlights from an auto supply store and they were not compatible with my Ford Edge. I actually could not see to drive at night. Jerry was able to work me in without an appointment and the service manager (do not know his name) promptly replaced them with factory bulbs, recalibrated, and I am now safe to drive. When I was in line to speak with Jerry, there were 3 customers in front of me waiting to see him and each one praised him as their go-to guy for all maintenance/repair needs. One lady has been working with Jerry for several years. The facility itself is top notch, the waiting area clean and inviting, and I feel so thankful that I can take my car to a reliable and friendly service center.
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by ALLEGHANY.MIMI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service Manager (name unknown)
Dec 07, 2023 -
Shottenkirk Ford Jasper responded
ALLEGHANY.MIMI, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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